Consumer and wealth management division (cwmd)
Across consumer and wealth management (cwm), goldman sachs helps empower clients and customers around the world reach their financial goalsOur advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employeesOur consumer business provides digital solutions for consumers to better spend, borrow, invest, and saveAcross cwm, our growth is driven by a relentless focus on our people, our clients and leading-edge technology, data and design
Consumer (marcus by goldman sachs)
Marcus by goldman sachs is the firm’s consumer business, combining the entrepreneurial spirit of a startup with 150 years of experienceToday, marcus has $90 billion in deposits, $7 billion in loan balances and 4 million customers across our lending and deposits businesses, as well as the personal financial management app, clarity moneyThrough the use of insights and intuitive design, we provide customers with powerful tools and products that are grounded in value, transparency and simplicityWe are backed by our unique team, comprised of individual contributors from leading agile technology companies, fintechs and consumer financial services companies, allowing us to disrupt the industry, while helping consumers take control of their financial lives.
Job summary & responsibilities
Determine action required based on established procedures to protect the bank’s assets; work with supervisor on handling more complex cases
Place appropriate hold on accounts deemed to have fraudulent activityTrack and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements.
Communicate, in a professional manner, with customers, merchants, financial institutions, and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred
Assist in identifying and developing process enhancements to maximize efficiency of fraud detection activities as required
Identify risk and prevent loss from fraud reports, referrals from fraud email box, and return items (multiple sources/platforms)
Make sound subjective decisions to close risky relationships, place and remove restrictions on accounts, return ach/cancel wires
Investigate risk identified through new account filters from new account opening processInvestigate check and ach returns and rejectsReview and investigate fraud referrals.
Run and review pro-active risk reports, conduct research using third party data sources to validate monetary and non-monetary transactions
Review established detection system-generated alerts to identify fraudulent activity related to merchant, check ach, wire, digital banking, and account openings
1-5 years fraud operations experience
Proficient with microsoft suite (including word, excel, powerpoint, and outlook)
Strong understanding of the customer service experience
Must be self-directed, detail oriented, driven, and able to work independently in a team-oriented and fast –paced environment
Fraud experience in financial services environment
About goldman sachs
At goldman sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to growFounded in 1869, we are a leading global investment banking, securities and investment management firmHeadquartered in new york, we maintain offices around the world.
We believe who you are makes you better at what you doWe`re committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programsLearn more about our culture, benefits, and people at gs.com/careers .
We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting processLearn more: https:// www.goldmansachs.com/careers/footer/disability-statement.html
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Goldman sachs is an equal employment/affirmative action employer female/minority/disability/veteran/sexual orientation/gender identity