Job type full-time
Full job description
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing itNow, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent itCome, transform with us.
We are inviting applications for the role of process associate, customer service
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvementActive user of internet and online applications.
Respond to customer queries and customers concern.
Demonstrates effective, clear and professional written and oral communication.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Actively seek solutions through logical reasoning
Demonstrates strong problem-solving capabilities and assist customers in case of any issues
Provide excellent customer service to our customers
You should be responsible to exhibit capacity for critical thinking and analysis.
Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Basic knowledge of how digital payments work required
Qualifications we seek in you
Graduate (any discipline)
Freshers are eligible
Proficiency in spoken & written english and with neutral english accent.
Previous experience in a customer service role chat/email/voice
Effective probing skills and analyzing / understanding skills
Analytical skills with customer centric approach
You should be able to work on a flexible schedule (including weekend shift)
Genpact is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable lawsGenpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovationFor more information, visit www.genpact.comFollow us on twitter, facebook, linkedin, and youtube.
Job process associate
Primary location india-hyderabad
Education level bachelor`s / graduation / equivalent
Job posting aug 16, 2022, 4:41:30 am
Unposting date ongoing
Master skills list operations
Job category full time
Posted 1 day ago
Genpact is a global IT consulting firm with specialized focus in financial services. In particular, we are a world™s leading offshore outsourcing company focused in the capital markets and securities industry space. Headstrong has been rated the No.1 overall vendor in Financial Markets Information Technology Outsourcing by the prestigious Black Book of Outsourcing Research Group. With global delivery centers in two of the leading outsourcing destinations €“ India and Philippines €“ our clients appreciate the importance we place on risk mitigation and global program management. Headstrong has deep domain knowledge and proven expertise in verticals like asset and wealth management, mortgages, reference data, securities financing, prime brokerage, derivatives and compliance and risk. Range of services span the complete value chain, from high-end consulting to application outsourcing to product development to operations management. Headstrong's Healthcare practice has partnered with various organizations €“ healthcare providers, health plan providers, and life sciences €“ to transform their business processes through innovative application of technology. We have been rated as one of the world's top ten services firms in the Healthcare industry by the International Association of Outsourcing Professionals (IAOP). With a nearly 30 year€™s track record of proven results, our client base includes many of the world€™s most respected companies. Headstrong is headquartered near Washington DC, with a global presence across North America, Europe and Asia-Pacific. Headstrong is a privately held firm whose investors include Welsh Carson, Anderson and Stowe, and University of Oxford. The company work culture constitutes innovative workplace practices and a strong value system based on Quality and founded on openness and trust, teamwork and performance. Reaffirming this is the fact that its Noida Center of Excellence has been assessed at Software-CMMi Level 3 and People-CMM Level 3 maturity and ISO/IEC 27001 certified. The organization leverages its Distributed Consulting„¢ architecture to harness and deploy the most appropriate resources from across the globe to meet the customer€™s requirements. We invite you to partner with us in making Headstrong a global leader in our chosen vertical markets, with exceptional people delivering excellence all along the Distributed ConsultingTM value chain.