Job details
Job type full-time
Full job description
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing itNow, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent itCome, transform with us.
Transformation happens hereCome, be a part of our exciting journey!
Are you the one we are looking for? inviting applications for the role of assistant manager - order management! in this role, the shortlisted candidate will be responsible for delivering services in area of sales support and will be handling processes related to order entry and management, order fulfillment, contract management, master data management, territory manager support and reporting and analysisThe candidate will also be encouraged to perform regular operation as individual contributor in performing above mentioned tasks.
The role requires very close co-ordination with sales teams, product teams, field support team, it teams, vendors / suppliers, and transporter / freight forwarder to enable revenue maximization for the organization.
We will prefer people with some analytical skills who are able to understand the process and follow the same rigorously.
Responsibilities
Lead a team working in sales support area and own a smooth operation.
Responsible for team outcome (efficiency / critical metric / sla) and reporting of critical metric / sla
Act as subject matter specialist and resolve / support team in achieving the business objectives.
Own customer / third party relationship and governance to drive surprise free operation and revenue maximization.
Resolve process issues by co-ordination internally (with partners) and externally with relevant parties.
Drive governance and relationship with customer and front face any critical issues from customer and perform corrective action and preventive action planning.
Perform following activities as part of individual contributor role;
ABooking and validation of contract orders in the erp system and corresponding updating to contracts in the erp
BBuilding a relation with clients and sales representatives and becoming a point-of-contact for customer / sales inquiries
CCoordinate (phone / emails) with service technicians, logistics teams, and sales to ensure the right delivery, installation, and confirmation to customers for the orders placed
DBring together details from customers and sometimes service technicians for accurate invoicing (including cn / dn notes) and ensure to have complete the billing / invoicing timely as per the contractual agreements
Administration of customer contracts i.eUpdate contracts, fixed and variable billing computation as per contact terms
Ensure resolution to customer requests for any queries on contracts / order status and billing/invoicing corrections
Follow-up on pending items with logistics / supply chain team for order delivery status
Periodical and ad-hoc report preparation for internal (sales, business controllers, etc.) and external (customers)
Archival of the right set of documents for audit and compliance purposes
Updating erp regarding customer master details, order details, supplies, pricing, etc.
Capturing information from logistics partners and advising customers regarding availability and deliveries
Offering resolutions for internal updating requests: credit/ debit notes, reimbursements, rebates, etc.
Checking and solving potential issues between client purchase orders (po) and system information;
Presenting with the warehouse and forwarders and efficiently own the delivery process to ensure return of goods to the final recipient
Preparing the relevant documents for the orders - export documents (loc, etc.), pro forma invoices, customs documents, etcAnd coordinate with internal teams for smooth order delivery
Daily supervising the assigned orders and exceptions validations
Accurate categorization of customer issues in the system and corresponding responses on erp systems for various disputes arising from customers in terms of damaged goods, shipment delayed, etc.
Qualifications we seek in you!
Minimum qualifications
Graduate
Sap erp experience
Preferred qualifications
Excellent communications skills – both verbal and writtenConsistent track record of client handling skills and ability to establish trust with clients.
In this role the candidate may have to at time work during global hours in order to connect with other teams working in different time zonesThere may also be possibilities for any business travels locally or outside the country.
Genpact is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable lawsGenpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovationFor more information, visit www.genpact.comFollow us on twitter, facebook, linkedin, and youtube.
Job assistant manager
Primary location india-bangalore
Schedule full-time
Education level bachelor`s / graduation / equivalent
Job posting apr 11, 2022, 5:21:51 am
Unposting date ongoing
Master skills list operations
Job category full time
Hiring insights
Job activity
Posted 30+ days ago
Company Description
Genpact is a global IT consulting firm with specialized focus in financial services. In particular, we are a world™s leading offshore outsourcing company focused in the capital markets and securities industry space. Headstrong has been rated the No.1 overall vendor in Financial Markets Information Technology Outsourcing by the prestigious Black Book of Outsourcing Research Group. With global delivery centers in two of the leading outsourcing destinations €“ India and Philippines €“ our clients appreciate the importance we place on risk mitigation and global program management. Headstrong has deep domain knowledge and proven expertise in verticals like asset and wealth management, mortgages, reference data, securities financing, prime brokerage, derivatives and compliance and risk. Range of services span the complete value chain, from high-end consulting to application outsourcing to product development to operations management. Headstrong's Healthcare practice has partnered with various organizations €“ healthcare providers, health plan providers, and life sciences €“ to transform their business processes through innovative application of technology. We have been rated as one of the world's top ten services firms in the Healthcare industry by the International Association of Outsourcing Professionals (IAOP). With a nearly 30 year€™s track record of proven results, our client base includes many of the world€™s most respected companies. Headstrong is headquartered near Washington DC, with a global presence across North America, Europe and Asia-Pacific. Headstrong is a privately held firm whose investors include Welsh Carson, Anderson and Stowe, and University of Oxford. The company work culture constitutes innovative workplace practices and a strong value system based on Quality and founded on openness and trust, teamwork and performance. Reaffirming this is the fact that its Noida Center of Excellence has been assessed at Software-CMMi Level 3 and People-CMM Level 3 maturity and ISO/IEC 27001 certified. The organization leverages its Distributed Consulting„¢ architecture to harness and deploy the most appropriate resources from across the globe to meet the customer€™s requirements. We invite you to partner with us in making Headstrong a global leader in our chosen vertical markets, with exceptional people delivering excellence all along the Distributed ConsultingTM value chain.
