Job details
Salary ₹12,000 - ₹20,000 a month job type full-time
Qualifications
Customer service: 1 year (preferred)
English (preferred)
Full job description
Job title – customer relation executive
Job location – bangalore
Reports to the candidate will report to the india head of galleria di lux
Company overview
Galleria di lux is a luxury retail bringing a wide and exquisite range of premium products from world-renowned luxury fashion labelsOur wide assortment of shoes, bags, small leather goods, and accessories have been hand-picked to satisfy the discerning tastes of informed buyersAn exhilarating assortment of products includes bags, shoes, small leather goods, accessories, and much more that have been hand-picked to suit the unique fashion requirements of both men and womenOver the last fifteen years, galleria di lux`s sourcing team has built an extensive network of relationships with authorized distributors of luxury labels worldwideThe same expertise is used to pick the best of designs from previous seasons and bring them to the customers at irresistible prices.
Job overview and responsibilities
This profile entails working in a startup environment and in multiple verticalsThe role has the involvement of retail and e-tail and end to end integration of work.
Some key responsibility areas are –
1) handling and catering to offline and online business customers
2) regular management of customer queries, product orders (purchase & return) and complaints and reporting the same to the management
3) following the complete sales circle, the resource would have to provide a unique customer experience and build and maintain customer relations
4) handling regular shipment operations
5) handling of pre-sales and post-sales with maintaining the standards of luxury market
6) timely preparation and regular maintenance of presentations, documents and sheets are of prime importance
7) maintenance of the e-commerce and physical assets of the company
8) implementation of the ideas provided by the management
9) executing the tasks allotted by the management along with meeting the etas
10) providing backend support of timely filling of sheets and documents with data that are relevant for ecommerce uploads or that have other operational relevance to business
11) meeting the slas
12) disciplined and regular operational usage and maintenance of warehouse and inventory
13) conduction of all business operational tasks assigned by the management from time to time
14) daily reporting of tasks and updates to the management
Qualification – b.com, bba, bms, be, btech (any graduate)
Experience – 1 to 3 years
Skills
Sound knowledge of sales and operation
Oratory/communication skills
Customer handling, customer service, customer acquisition, customer retention.
Ms office (word, excel, ppt, etc)
Remuneration
The selected candidate would be in 6 months of probation period during which the salary remuneration would be inr 15,000/- per month.
On confirmation the salary remuneration would be inr 18,000/- per month
Work remotely
No
Job types: full-time, permanent
Salary: ₹15,000.00 - ₹21,000.00 per month
Covid-19 considerations:
All covid 19 protocols are strictly followed.
Common areas are regularly sanitized
Job type: full-time
Salary: ₹12,000.00 - ₹20,000.00 per month
Schedule:
Rotational shift
Covid-19 considerations:
All covid 19 protocols are strictly followed.
Common areas are regularly sanitized
Experience:
Total work: 1 year (preferred)
Customer service: 1 year (preferred)
Language:
English (preferred)
Hiring insights
Application response rate: 100%
Hiring 1 candidate for this role
Job activity
Posted 4 days ago
