Salary $75,000 - $110,000 a year job type full-time number of hires for this role 2
Us work authorization (required)
Full job description
Does this sound like you?
You have proven level 3 and level 4 it support experience.
You have experience working for an msp (managed service provider).
You love to learn and you thrive in an environment that provides many learning opportunities to grow your it knowledge and gain exposure to new technology and solutions.
You provide white-glove service to clients and love helping others with their it needs.
You enjoy being part of a dynamic, supportive team that shares knowledge.
Our msp company is growing and looking for an experienced it technician with proven technical experience and outstanding customer service skills to provide level 3 and level 4 support for our law firm clientsTechnicians are expected to have a meticulous attention to detail, outstanding problem-solving skills, work comfortably under pressure and provide white glove service to our clientsOur culture is focused on learning, teamwork, and helping others.
*new york residents only*
This position is remote and you can work from home, but there will also be on-site visits at client locations needed on a weekly basis.
7+ years of hands-on experience configuring, troubleshooting, and repairing cloud-based networking, windows servers and workstations, firewalls, exchange server and active directory.
Senior level experience with networking
Senior level experience with cloud networking.
Senior level experience with azure.
Senior level experience with scripting.
Senior level experience with windows 7, windows 10
Senior level experience with dns, vpn, dhcp, wins.
Hands on experience with cyber security
Excellent high-level troubleshooting, attention-to-detail, organization, communication and customer service skills.
Excellent time management skills and the ability to efficiently multi-task, adapt and stay calm under pressure to any changes or client emergencies.
Experience working for an msp (managed service provider) company highly preferred.
Team lead experience a plus.
Microsoft server & cloud based azure or aws
Active directory, group policy & user profile management
Ms exchange, ms office / 365
Networking/switching hardware: vlans, routing, switching
Networking protocols – tcp/ip, dhcp, dns, vpn, firewall
Cyber security (hacks & viruses)
Advanced education in related it field
This is a work-from-home, remote positionYou will need to have an office set up where you can work from home without distractions.
To apply, send a cover letter and resume.
Benefits: health insurance, pto, 401k, and continued education/training, exposure to new technology, virtual exercise classes, fun company competitions and events.
Learn more about frontline managed services ny location: www.lawtechnologysolutions.com/careers/
Job type: full-time
Pay: $75,000.00 - $110,000.00 per year
Paid time off
Professional development assistance
Monday to friday
Work location: multiple locations