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Job type full-time
Full job description
About us:
Frontrow is an expert-led learning platform for creative arts, sports & fitness and hobbiesWe are hiring across tech, product and businessWe believe everyone has a passion (whether it’s singing or badminton or writing) which is a major source of joy in their livesHowever, there’s a severe lack of avenues to pursue these passions furtherOffline options are often lacklustre and expensive whereas there is little to no high quality content available onlineSkills in many of these categories are not codified as in hard sciences and often possessed only by those who’ve reached the very pinnacle of the field.
Our mission is to codify the tribal knowledge gained from years of practice and struggle across these fields and create a platform to enable even casual learners to learn.
Responsibilities:
Design, deploy and drive customer engagement initiatives.
Take strategic initiatives to ensure customer retention and expansions.
Devise and implement community communication initiatives.
Strong communication skills; experience in coordinating teams and communicating to senior management.
Identify & escalate systemic, widespread, or highly sensitive issues quickly and effectively, and collaborate with cross-functional teams to solve problems and respond efficiently.
Ensure superlative customer experience is given to customers.
Ensure enhancement of frontrow standards on a consistent basis.
Develop engagement strategies and content calendar for official online communities/groups on platforms like instagram, facebook, twitter & more.
Drive partnerships & collaboration with relevant online communities, superusers & social media influencers.
Work with product, creative, content & brand partnerships teams to develop member messaging for new campaigns, features, and product launches.
Create a social engagement playbook/guidelines for community moderators.
Track & report trending topics and sentiment & feedback among the member community across all channels (social media, reviews, support).
Strong bias for action and ability to prioritize.
Ability to use hard data and metrics to back up feature and customer segment recommendations.
Location : bangalore
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