Job type full-time
Full job description
Fountain is the high-volume hiring platform empowering the world’s leading brands to streamline and scale their recruiting functionWe enable talent acquisition teams to find and hire the right people at scale through smart, fast, and seamless recruitmentOur global customers hire over 1.2 million workers annually in 78 countries.
Founded in 2014, we are a young company backed by top investors, including y combinator, softtech vc, crosslink, origin ventures, and many othersWe have raised over $33 million in funding, and with over 70 employees, we are excited to grow our team and find others who are looking to make a dent!
Fountain is a fully distributed team and have the tools and benefits to support you in your remote work environment.
As a customer success manager at fountain you will build relationships with some of the biggest brands in the worldYou are a trusted advisor focused on driving mutually successful outcomes and delivering roiWe are a diverse group of passionate customer advocates whose previous experiences include dropbox, apple, entelo & gigyaOur team’s mission is to build, deepen and grow relationships with our customers by:
1Understanding their current and future business goals and challenges 2Leveraging our recruiting and technology expertise to share insights and best practices 3Communicating the value of these solutions to their team and executives
What you’ll be doing:
Help us evolve our practices to onboard, retain and grow customersWe don’t have egosWe’re always looking to get better
Build long term relationships as you begin to understand their systems, personnel, needs and goals of your customer base
Be a strategic partner and thought leader for your customers by providing recruiting industry insights and best practices
Be a change management champion by helping your customers evolve their recruiting strategies, processes and workflows
Provide training and insights on how to optimize their usage of fountain
Collaborate with internal teams (sales, product, engineering, marketing), advocating on behalf of your customers
Use your insights and innovations working with customers to lead team projects which improve the experience for all customers
What you should bring:
2+ years in a customer-facing role
You have a background in customer success, support and/or account management, developing holistic strategies to guide complex organizations towards measurable business outcomes
You inspire people you work with to “up their game.” you lead by example as an outstanding contributor to the team
You consider project management a strength and have experience leveraging internal resources and stakeholders to execute against deadlines within a complex organization
Strong relationship skills, moderate technical skills (ability to demo as needed, but no coding required)
Perks & benefits: flexible pto & work hours`work from anywhere` policy comprehensive medical, dental, and vision coverage hsa & fsa (medical and dependent care) life insurance & std/ltd 10 weeks paid parental leave for birth/adoption wellness/gym reimbursement phone stipend remote it/home office stipend learning and development reimbursements fun, interactive and inclusive team-building events, off-sites, and happy hours 401k plan
Even if you do not meet all the requirements above, we still encourage you to apply for this positionWhile we try to be thorough with our prerequisites, not everything about you as a candidate can be condensed into a list of bullet pointsWhat do you have to lose? we welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status.
*fountain is proud to be an equal opportunity employer—m/f/d/v*