Head – central pharmacist desk
Responsibilities:
Define, design and lead prescription and assisted sales management
Develop procedures and policies to facilitate a quality assisted customer service for all health verticals
Identify and recommend expansions to technology, equipment, and policies to drive customer experience and efficient operations
Strategically lead & develop team to enhance performance by setting clear accountable performance measures
Manage and maintain patient health records (phr) securely and accurately in line with the data privacy and protection policy of the country
Collaborate with multiple cross functional teams within the org, manage diverse efforts, leverage the teams for synergies and delivering great customer outcomes
Demonstrate a good understanding of business objectives, align effort and get buy-in from stakeholders to propagate a customer-centric culture within the teams
Qualifications:
8+ years of experience with extensive experience in managing customer service teams
Mba from a premier business school will be an advantage
Proven management and/or relationship management experience at a senior, strategic level role
Good understanding of data and technology with 5+ years of experience working cross functionally with product team
Experience with telemedicine is a plus
This position is for flipkart health+ which will give you a lot of exposure to building processes and team from scratchYou will be part of a transformation journey in the indian healthcare space.
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Posted 30+ days ago
