Salary up to $16 an hour job type full-time
Full job description
Bring your passion for energy sustainability to your career with five star call centersWe are hiring associates to work with a u.sCompany leading the industry in transforming the way commercial businesses use energy, and they`re helping the planet in the process.
As a customer support specialist, you will help customers troubleshoot straightforward and simple concerns or issues with their smart building technologyYour goal is to identify the underlying problem and sort through possible solutions using resources right at your fingertips.
Help accelerate the world`s transition to sustainable energy by applying today!
Who is five star call centers?
Five star call centers is headquartered in sioux falls, sd, and has been providing high-quality, inbound customer service for u.sCompanies for over 35 yearsWe`ve built a team that excels at training and engaging customer service associates that give our clients and their customers the best experience possibleAnd our rock star associates stayNot just years, but decadesLearn more about five star call centers at fivestarcallcenters.com .
Position: customer success associate work hours: all hours 12:00am-11:59p (days, mid-shift, nights, overnights) work days: mon-fri & every other weekend paid training hours: 8:00am-5:00pm for approx1 week(mon-fri) status: full time starting pay: see above, plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
We are looking for backgrounds with strong job history, no gaps in employment and with at least 1 consecutive year working in customer service or call centersPreferably your most current experience is in those areas.
Our agents are the liaisons between customers and our clients, so we depend on them to provide the very best service availableIf you have a proven track record of quality customer service skills, enjoy helping other resolve issues, are dedicated to your work, and are reliable then we want to speak to you!
Click here to learn more about becoming five star extraordinary .
Five star offers benefit package options and a sign-on bonus .
Benefits-at-a-glance: click for more details
Sign on bonus: after 60 days receive $250; after 120 days receive an additional $250 plus 8 hours of pto as long as in good standing
This is an onsite position working in the wichita, ks officeHowever t his can be a work from home position if you meet the work at home guidelines after training is completed in the officeThere is no set time frame when this will occurWork at home opportunities are not guaranteedIf a remote opportunity is offered you will be required to pass a background check.
Provide facility support relating to technical issues involving clients hardware and operating systems
Troubleshoot and resolve incoming technical issues via phone or through our ticket system
Connect via telephone and other contact channels to resolve customer’s technical issues
Establish and communicate clear expectations with customers and work with our team to solve difficult issues
Research internal resources for the best solution
Maintain and increase knowledge of clients technology and hardware involved in the management of a facility
Advise customers as to pertinent concerns discovered in the process of serving them
Thoroughly enter all service tickets and track and escalate as necessary
Build and foster customer relationships to earn their trust
Follow up on outstanding requests and ensure timely resolution
Successful members find resources by using problem solving skills
Skillfully change from one task to another without loss of efficiency or composure
Successfully complete all training sessions
Actively participate in efforts to support customer satisfaction and maintain quality
Effectively communicate with patience and understanding in all internal and external customers
Remain positive and professional in all internal and external customer interactions
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Physically be able to meet the demands of the job within the described work environment
Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
Maintain the utmost confidentiality and security as it pertains to the five star call centers policies
Perform other duties as assigned*
*note: management reserves the right to assign or reassign functions and responsibilities to this job description at any time.
Type at a minimum 30 words per minute accurately
Demonstrate initiative and self-motivation
Performs assignments while under limited time frames
Available to work weekends and holidays
Basic math skills
Must be able to speak, read, write and understand english
Education and experience
A high school diploma or ged is required, but preferably a bachelor`s degree
Previous 1 year product support or trouble shooting experience required
1+ year of facility management experience or knowledge of assisting facilities with service calls involving hvac, electrical, and/or lighting systems preferred, but not required.
2+ years of contact center customer service experience supporting customers via multiple contact channels (i.ePhone, email, chat, sms) in a technical help desk environment preferred
Knowledge of office 365
Basic understanding of operating systems, business applications, and network systems
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Maintaining composure in challenging situations
Ability to use technology effectively and productively
Ability to work in a team and communicate effectively and clearly
Ability to multi-task and adapt to changes quickly
Technical awareness: the ability to match resources to technical issues appropriately
Understand support tools, techniques, and how technology is used to provide services
Self-motivated with the ability to work in a fast-moving environment
Regularly required to sit
Regularly required to use hands to feel, handle and control objects
Occasionally required to reach, stoop, kneel, or crouch
Occasionally required to lift and/or carry loads of up to 30 lbs
All standard vision abilities are required
All standard hearing abilities are required
Covid-19 considerations: keeping our employees and our community healthy and safe!
Multiple sanitation areas in the facility
Social distancing in shared areas
Staying home when sick
The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job.
Five star call centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customersFive star call centers is an eoe/veterans/disabled/lgbt employer and participates in the e-verify program.