Our client from biotechnology industry is looking for a senior technology analystThe ideal candidate should leverage technology solutions to meet a company`s organizational needsThey gather feedback from end-users about system performance and troubleshoot any issues that may ariseThey integrate multiple systems and reconcile different teams’ needs and plans and oversee projects including an upgrade.
Tasks
Provide end-user support, troubleshoot performance & network issues, support various software including in-house applications on the user’s machine;
Monitor and act on alerts related to servers/applications and escalate when required;
Provide support for production application services in client-facing environments;
Monitor security tools covering enterprise-wide systems and networks and take action or escalate based on established protocols;
Review of security tools consoles for specified alert types;
Handle all support requests and business continuity activities as per sla to ensure flawless and quality delivery of services to end-users;
Work hand-in-hand with application development, infrastructure and implementation teams;
Diligently manage all service requests using issue/request tracking software;
Consult user guides, technical manuals and other documents to research and implement solutions;
Provide superior customer service;
Contribute to knowledge base used by all technical support analysts;
Participate in documenting new specifications or standards for in-house applications and software;
Actively participate in finding the best methods of information management;
Configure, maintain and support for both internal and external applications;
Carry out any administrative tasks required by the position;
Requirements
Bachelor`s / master degree in computer science or related feild;
Experience supporting ms office suite and tools (word, excel, powerpoint and outlook) in a networked pc environment with windows & on mobile devices;
Ability to analyze, diagnose, troubleshoot and repair various software problems including in-house applications;
Installing, configuring & troubleshooting windows 10 issues;
Knowledge of active directory, windows server operating system, dns, dhcp;
Troubleshooting vpn related issues;
Good to have experience on windows servers, sql database & web applications;
Customer support experience with different global regions having english as the primary mode of communication;
Strong troubleshooting and problem-solving skills;
Strong written and verbal communication skills in englishA strong aptitude for investigation, analysis and problem solving;
Proven record of providing great client service with excellent communication skills (telephone etiquette, follow-up etc.);
Interested? join us now!
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Posted 2 days ago
