Job type full-time
Full job description
In the past year, schumacher has launched an award-winning ios app, totally overhauled the filter and search on our website, and developed the first api connect to our erp software – all to the delight of our clients and measured returns for our company.
Now we are implementing a voip phone system, office 365 and migrating our on-premise processing platform to the cloud and we are looking for a talented, energetic tech support specialist to augment our current tech support staff.
Schumacher is top of mind in its industry and runs on a complex network of applications that support our product development, procurement, e-commerce, and world-wide shipping operationsOur team creates and maintains the technology that powers these systems and in 2021, we are taking our technology stack to the next level.
Act as a point of contact for end-users to receive support and maintenance for systems in a windows and mac environment
Effectively use your knowledgebase and other tools to diagnose and resolve hardware, software, network and account-related issues
Deploy, install, and maintain pcs and software, tending to all adds, moves, and changes
Appropriately document all required information in call tracking system
Exercise appropriate workflow and time management
Carry out additional duties, which may vary based on needs
Demonstrate high level of responsiveness, resourcefulness, and follow through
Follow warehouse schedule (early mornings a must)
Ensure cutting / picking /shipping and receiving lines / work stations are up and running at all times
Assist troubleshooting other sites as needed (remotely)
Assist onsite and remotely
At minimum, a bachelor’s degree in a computer science, engineering, or related field from an accredited institution
1-3 years of tech support experience
Familiarity with common ip networking technologies and troubleshooting techniques
Excellent communication, presentation, and user-facing skills
An understanding of vpn setup
Entry-level experience with active directory / exchange / office 365
Entry-level experience with windows 10 and mac os devices.
Experience with teamviewer / remote desktop connection
Familiarity with mobile platforms (android / ios)
Knowledge of ip phone technology
Excellent multitasking and follow up skills
User experience at front of mind
Computer hardware expertise
Experience supporting end-users in a corporate environment
Hands-on experience with ricoh printers.
FSchumacher & co is a 132-year‐old interior design company that creates and distributes fabric, wallcovering and furniture to skilled businesses around the worldOur family‐owned company is synonymous with style, taste and innovationOur collections are comprehensive, with an extraordinary range united by respect for classicism, an eye for the cutting edge, and an unparalleled level of quality.
But don’t be fooled! while we celebrate our storied heritage, we operate like a 130-year‐old startupOur talented team is innovative and dynamic, and our culture is progressive and funIn order continue our success; we are always looking for talented people that fit.
Culture: in our company, you’re judged by your ideas and results, not by your experience or titleSo, we encourage you to be thoughtful, casual, and to speak your mind.
Development: we strive every day to develop you and your colleagues for what we believe is a challenging and supportive business environment.
Teamwork: we believe that success and efficiency can only be a product of collaborationAt fsco, working together is the rule, not the exception.
Innovation: we have achieved success and longevity through innovationAnd we encourage experimentation and rule breakingMistakes? those are things we embrace, talk about and learn from.
Life balance: focused, productive time is more important than long hoursWe believe in having enough time to be happy both in the office and out of it.
The applicant needs to be based and authorized to work in the united states.
FSchumacher & coIs an equal opportunity employer committed to diversity, inclusion, and equality in the workplaceAll qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.