The purpose of the role is to liaison and bridging the gapbetween customer and wipro delivery team to comprehend and analyzecustomer requirements and articulating aptly to delivery teams thereby,ensuring right solutioning to the customer.
Customer requirements gathering and engagement interface and coordinate with client engagement partners tounderstand the rfp/ rfi requirements detail out scope documents, functional & non-functionalrequirements, features etc ensuring all stated and unstated customerneeds are captured construct workflow charts and diagrams, studying systemcapabilities, writing specification after thorough research and analysisof customer requirements engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate andtimely response to rfp/rfis understand and communicate the financial and operational impactof any changes periodic cadence with customers to seek clarifications andfeedback wrt solution proposed for a particular rfp/ rfi and accordinglyinstructing delivery team to make changes in the design empower the customers through demonstration and presentation ofthe proposed solution/ prototype maintain relationships with customers to optimize businessintegration and lead generation ensure ongoing reviews and feedback from customers to improveand deliver better value (services/ products) to the customers
Engage with delivery team to ensure right solution isproposed to the customer periodic cadence with delivery team to: provide them with customer feedback/ inputs on the proposed solution review the test cases to check 100% coverage of customerrequirements
Conduct root cause analysis to understand the proposed solution/demo/ prototype before sharing it with the customer
Deploy and facilitate new change requests to cater to customer needsand requirements support qa team with periodic testing to ensure solutions meet theneeds of businesses by giving timely inputs/feedback conduct integration testing and user acceptance demo’s testingto validate implemented solutions and ensure 100% success rate
Use data modelling practices to analyze the findings and design,develop improvements and changes
Ensure 100% utilization by studying systems capabilities andunderstanding business specifications
Stitch the entire response/ solution proposed to the rfp/ rfi beforeits presented to the customer
Support project manager/ delivery team in delivering thesolution to the customer define and plan project milestones, phases and different elementsinvolved in the project along with the principal consultant drive and challenge the presumptions of delivery teams on how willthey successfully execute their plans
Ensure customer satisfaction through quality deliverable on time
Build domain expertise and contribute to knowledgerepository engage and interact with other ba’s to share expertise andincrease domain knowledge across the vertical write whitepapers/ research papers, point of views and share withthe consulting community at large
Identify and create used cases for a different project/ account thatcan be brought at wipro level for business enhancements
Conduct market research for content and development to providelatest inputs into the projects thereby ensuring customer delight
Purpose of interaction
For solutioning for an rfp/ client requirement
Governance and to discuss and drive business requirements andgrowth
Testing team/ qa
For quality checks and continuous analysis to ensure seamlessdelivery
For product solutioning and developing systems and processes
Client partners/ sales team
For any lead generation
Coordinating for consulting solutions and continuous support
To provide them with right solution and ensure customersatisfaction & engagement
Lists the competencies required to perform this role effectively:
Functional competencies/ skill
Domain/industry knowledge – awareness and knowledge of broadeconomic, demographic, technological and global trends in the itindustry – expert
Leveraging technology – knowledge of current and upcomingtechnology (automation, tools and systems) to build efficienciesand facilitate the process of providing solutions for problems andopportunities – competent
Process excellence – execute projects with end-outcome andprocess focus, along with understanding of end to end delivery processesand its governance – competent
Documentation and research orientation – ability to articulatethe requirements apply & document them and perform market/ secondaryresearch on the new upcoming areas of expertise – expert
Knowledgeable about the competency requirementsDemonstrates (inparts) frequently with minimal support and guidance.
Consistently demonstrates the full range of the competency withoutguidanceExtends the competency to difficult and unknown situations aswell.
Applies the competency in all situations and is serves as a guide toothers as well.
Coaches others and builds organizational capability in the competencyareaServes as a key resource for that competency and is recognisedwithin the entire organization.
Problem solving and decision making
Execution excellence and passion for results
Passion for results
Customer engagement and delivery management
Pcsat, utilization % achievement, noOf leads generated from thebusiness interaction, noOf errors/ gaps in documenting customerrequirements, feedback from project manager, process flow diagrams(quality and timeliness), % of deal solutioning completed withintimeline, velocity generated,
NoOf whitepapers/ research papers written, noOf user storiescreated, % of proposal documentation completed and uploaded intoknowledge repository, no of reusable components developed forproposal during quarter