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Change manager – tmo, gds operations
Transformation management office (tmo) is the epmo team within global gds operations transformation functionThis is a team of seasoned program/change management professionals operating with a global mindset and executing strategic programs across the breadth and depth of gds & gds operations leveraging skills & experience in ideation, strategy development, project management, change management, benefits management, technology implementation, process improvement and organization design.
The opportunity
As part of the tmo team, your main objective will be to drive strategic programs & outcomes working closely with leaders (sponsors) across different functions / geographies in designing, leading and implementing business imperatives of varying size and complexity; by collaborating with our teams across gds locations in enabling business goals and playing the key role of a change management expert with a consulting and trusted business advisor mindset.
Your key responsibilities
Create value for the organization by leading complex programs/projects independently as program/change manager driving ey gds’ internal transformation efforts / strategic initiatives (cost optimization, driving okrs, location strategy, growth strategy, etc.)
Own the change experience design & delivery including program management, right from building the case to delivering the outcomes, enabling achievement of strategic goals of the organization.
Developing and enhancing relationships with our key stakeholders, understand the business and navigate within the organization to embed change effectively.
Observing, listening and asking better questions to understand their needs and expectations.
Bringing diverse and thought-provoking perspectives and point of view to explore solutions working with the team
Exploring trends and new, innovative ideas that will positively impact ey, in addition to the existing practices/processes followed within ey
Perform rapid assessment of current projects within the portfolio and develop/execute change management strategy, accelerating the outcomes and managing change effectively.
Being prepared to speak credibly and confidently about process & technology and ability to identify opportunities to solve business issues.
Contribute towards building the capability for the function to efficiently & effectively manage the programs and coach colleagues who are managing programs/projects to effectively embed change management
Ensure standardization in project/change management practices adopted and align them to organization goals.
Ability to identify and measure benefits and define kpis relevant for the functions.
Host steerco and drive discussions/decisions working with the project leader/sponsor
Develop and manage knowledge repository for use across internal projects and ey communities.
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Skills and attributes for success
Understanding of standard project methodologies and change interventions during various phases - project design & initiation, current state analysis, future state design, process design, implementation and project transition/close.
Good understanding of it, hr, finance functional processes and transformations in general.
Strong ms office skills including ms project, ms teams and powerbi
Excellent skills with power point and storytelling approach.
Ability to work and team with a multitude of different people and different cultures.
Good analytical, judgment, tact and decision-making ability along with critical thinking skills.
Excellent written, oral and presentation skills.
Excellent stakeholder engagement skills.
Ability to deliver work products of the highest quality and overcome risks and issues to ensure timely delivery.
Strong facilitation skills with senior stakeholders in driving decisions and consensus.
Ability to travel and conduct multi time zone meetings outside of local business hours, when needed.
To qualify for the role, you must have
15+ years of relevant consulting/execution experience with at least 8+ years of independently leading transformation programs with specific focus on change management in projects of varying scale
Management of senior stakeholder relationships at cxo, partner or functional head level.
Experience in one of the domains – corporate strategy, finance or technology and general understanding of these functions.
Awareness / experience of leveraging technology as enablers.
Certification in project management - prince ii, pmp, agile and/or change management (prosci, apmg change practitioner, culture change)
Post graduate in management and graduate in any domain related to management, economics or technology
Ability to guide, lead and coach client leadership / project teams across the lifecycle of complex programs and strategic initiatives.
Ideally, you’ll also have
Experience in big4, global management consultancy or blue-chip organization is desirable
Experience of working in professional services industry will have an edge
Mba or equivalent education
Certification in design thinking or experience of driving workshops
Candidates with prosci certification will have an edge.
What we look for
Ability to work & deliver as a team and flexibility to take on roles as needed in multiple initiatives as leader or team member
A future thinking professional who comes with significant experience in leading transformation / strategic initiatives, leveraging consulting skills, project and change management as key enablers.
Aspiring to build a career as transformation professional with ability to drive multi million dollar programs spread across functions, geographies
Ey | building a better working world
Ey exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse ey teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, ey teams ask better questions to find new answers for the complex issues facing our world today.
Hiring insights
Job activity
Posted 13 days ago
Company Description
See job description.
