At ey, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of youAnd we’re counting on your unique voice and perspective to help ey become even better, tooJoin us and build an exceptional experience for yourself, and a better working world for all.
Assistant manager /deputy manager – service excellence
Global delivery services (gds) is a driving force behind ey’s globalization – currently incorporating procurement, talent, finance and accounting, it, risk management, talent, creative agency, learning solutions and program execution services – it aims to achieve effectiveness and efficiency in order to provide sustainable value and is at the core of ey’s most notable transformation projects.
Creates value to clients independently- brings excellent process improvement, project and change management skills and past client experiences
Deploys consulting best practice, knowledge and techniques when undertaking work
Performs rapid assessment of current landscape for clients and is able to provide insights around hypothesis and solutions
Manage business stakeholders across different levels and build strong relationship
Program manage multiple projects and initiatives independenty
As a team member, assists in providing smooth delivery of internal project/program outcomes
Total experience between 8-12 years
8-12 years of total experience with strong expertise in project management and change management
Should have an experience of managing or supporting workstreams / project initiatives in large scale transformation projects.
Exposure in driving quality culture with in the organization , green belt / preferably black belt being able to mentor people on driving break through improvements
Preferred experience of working with major global corporations on client facing projects (ideally currently working in either: big 4, global management consultancy firm or blue chip organizations like accenture, ibm - with an appropriate management consulting background )
Knowledge of business process re-engineering, six sigma concepts of dmaic, project management (and all tools included therein)
Mentoring & experience in creating, reviewing & closure of projects
Excellent training skills in conducting green belt & six sigma awareness training programs
Excellent communication & interpersonal skills to be able to influence delivery teams in driving consultative engagements
Assertive, strong orientation to statistical analysis, good team player & willingness to lead teams not reporting into them.
Strong in data analyzis and visualidation and getting concurrence from stakeholders on actions (for assigned processes)
Wrok with the service delivery teams to drive process operational excellence goals on quality, delivery and productivity
Should have taken part in continuous improvement initiatives (kaizen) and other quality related initiatives to spread the quality awareness
Be able to conceptualize and develop quality related training modules
Exposure on robotics process automation and any other transformation tools will be an added advantage.
Experience of having done bpms or trained on bpms (business process management system)
Self-starter who can work independently, displays initiative and is a problem solver
Good facilitator scheduling sessions and meetings
Usage of minitab/microsoft powerpoint, excel and word
Ey | building a better working world
Ey exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse ey teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, ey teams ask better questions to find new answers for the complex issues facing our world today.
Posted 4 days ago
See job description.