Job type full-time
Full job description
Job title: deployment technician
Department: hardware management
Reports to: deployment & service manager
Flsa status: non-exempt
Job summary / description:
The deployment technician is responsible for supporting daily operations in the pos deployment department.
This position`s main focus is to build, stage, and configure multiple components of the extensive and ever-changing ecrs
Product line, ensuring our customers receive a quality shipment every timeThe deployment technician is expected to adhere to
And promote all corporate and departmental policies and processes.
Goal / objective of role:
Provide exceptional customer service by processing sales orders in a high quality and time-efficient manner through staging and
Deploying solutions that meet the needs of our customers.
Install and configure hardware-based pos software according to custom settings.
Provide transparency and clarity to each order ticket within the orders queue by keeping the ticket updated with pertinent data and making the ticket update available to the customer.
Coordinate within the pos deployment team to fulfill customer orders.
Communicate effectively with the customer care and project management teams including the customer as needed to
Confirm order accuracy.
Perform and document quality assurance checks on all hardware and software orders that have been configured and prepped for delivery.
Assist with updating and maintaining documentation needed to stage and process ecrs provided equipment and software.
Maintain accurate customer records in ecrs`s internal database.
Handle shipping/logistics involved with fulfilling customer orders.
Assist customers with installing equipment `remotely.`
Two-year degree or equivalent prior experience
It courses a plus
Ability to comfortably lift up to 50lbs.
Basic knowledge in at least one or more of the following: installing, troubleshooting, operating, testing, and configuring computers.
Willingness to learn
Attention to detail
Excellent communication skills both oral and written
Strong personal desire to produce high quality work
Strong understanding of timeline commitments and deliverables
All applicants must be authorized to work in the united states.
Ecrs is a fast-paced, progressive technology company with a wide range of opportunities for quality-oriented, career-minded individualsGeographically situated in the heart of the blue ridge mountains, ecrs offers the unique opportunity high-tech career in a resort college town settingThe ecrs family is made up of energetic, outgoing professionals who love what they do for a livingThey are courteous, knowledgeable people who strive for excellence in everything they doEcrs employees work together in dynamic teams to create, sell, install, and support our best-in-class retail automation solutions.
Ecrs is a no-mask requirement and no-vaccination requirement culture.
We believe that acceptance of diversity is a key reason as to why we`re successfulAll qualified applicants who can demonstrate integrity and competence will receive consideration for employment and advancement without regard to race, color, religion, gender, gender identity, sexual orientation, disability, age, political affiliation, or national origin.