Salary $17 an hour job type full-time
Full job description
DiscoverA brighter future.
With us, you’ll do meaningful work from day 1Our collaborative culture is built on three core behaviors: we play to win, we get better every day & we succeed togetherAnd we mean it — we want you to grow and make a difference at one of the world`s leading digital banking and payments companiesWe value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with discover.
Start date: november 2021
Shift requirements: all shifts are evening and listed in eastern standard timeShifts are monday - friday w/weekends
Available shifts: 2:30pm to 11:00pm est (evenings)
Starting wage: $17.00 per hour ( shift differentials & 20% weekend premium pay .)
Our comprehensive benefits package starts day one and features insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy lifeThese include:
Paid time off (at minimum, 20 personal days + 7 holidays per year)
Tuition reimbursement for eligible us based employees
401k with company match and fixed contribution
Employee stock purchase plan
Full service cafeteria featuring starbucks and subsidized mindful options
Access to fitness center
Opportunities to volunteer in the community
Development groups and training
On-site health clinics
Onsite employee assistance program counselors
Discover care@work family assistance program (discounted childcare at participating centers, free care.com membership, and subsidized backup care services)
Perks at work (access discounts from over 30,000 merchants, earning wowpoints while you shop)
What you’ll do
Resolves complex cardmember inquiries regarding a fraud or security related concernSome examples include: verifying flagged transactions, caller authentication, reporting an account as fraud, etc.
Takes incoming calls and referrals from other departments, and may make outbound calls at times.
Performs research on customer fraud claims to validate claims, including applicable questioning to determine correct fraud type, which has downstream implications to chex/ews reporting and decisions on remaining balance.
Performs in depth account review and probes for facts.
Searches and identifies best solution for customer.
Partner s with customer to determine whether to status fraud or non-fraud .
Utilizes excellence customer service skills on all inbound calls received.
How you’ll do it
Answers inbound customer calls reporting fraud which can include identity theft, blocked debit cards & zelle, frozen accounts, check holds, document review and updatesCompletes necessary fraud verification, including caller authentication, transaction verification, etcUtilizing excellent customer service skillsIn specifically assigned roles also responsible for handling spanish calls and translation calls for investigations
Collects necessary information and completes a fraud report when the customer confirms unauthorized account activityDetermines fraud type based on conversation with account holder and in certain instances fraud claim liability.
Ensures proper follow-up or escalation of account based on call outcome.
Makes outbound calls to verify account activity with the customer.
Documents all investigative activities.
On specific teams, provides overflow support for pre-booking department application review calls.
Qualifications you’ll need
Strong verbal communication and problem-solving skills
Ability to multi-task, as needed, to get the job done
Bonus points i f you have
High school diploma or ged
1+ years of experience in f raud, c ustomer s ervice, or related
A quiet workspace (no background noises that can hinder customer interactions)
Internet service with a minimum speed of 5mbps
Personal smartphone or a tablet
What are you waiting for? apply today!
The same way we treat our employees is how we treat all applicants – with respectDiscover financial services is an equal opportunity employer (eeo is the law) We thrive on diversity & inclusionYou will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at discover.