The implementation coordinator has direct customer interface and the date management, forecast accuracy and ownership of the orderThis position represents diebold nixdorf’s program managed business interests by coordinating and managing product installations for assigned regional accounts.
The ic plans, schedules, & tracks project timelines and milestones to meet project success criteria.
Coordinates with customer contact to manage all steps from order visibility to on-time delivery to installation to order closure.
Business activities include: coordinating project implementation deliverables from start to finish
Interfacing with internal resources and subcontractors which includes manufacturing, professional services, managed services, and field resources to establish and meet customer schedules for product services and software solutions; and ensuring and measuring customer satisfaction for implementation as well as meeting internal performance metrics.
Creating, maintaining, and distributing project plans and task lists and tracking the delivery of tasks assigned to project team members
Interfacing on a regular basis with customers, project teams, and sales team
Deal with adversity and communicate challenging situations in a positive and productive manner, both with peers and internal organizations
Manage varying degrees of priorities and demands both internal and customer driven
Promote an environment that encourages and enables operational best practices
Lead, document and distribute results of the lessons learned sessions after the completion of each project
Requires an associate’s degree or equivalent experience or pmp certification.
Minimum of 2 years of progressive experience in implementation management and/or project coordination.
The individual should demonstrate and possess a good understanding and working knowledge of project management, sales, implementation solutions, service and support business plans and operationsThese areas should include, but are not limited to: product and service offerings and deliverables; basic understanding of general construction management/coordination requirements, project management experience.
Knowledge & ability to apply best practices principles in project management environment
Highly self-motivated individual with excellent leadership, mentoring, customer relationship, facilitation and interpersonal skills
Ability to deliver complex projects and deal with difficult situations
Ability to work in a priority changing environment
Experience in high volume transaction processing environments helpful
Good oral and written communicator with strong presentation skills
Must be detail oriented and organized
Team player with the ability to work in a fast paced environment
Good knowledge of microsoft project, word, excel, powerpoint visio, adobe acrobat
Requisition employer description
Why should you join diebold nixdorf?
Brightest minds + technology and innovation + business transformation the people of diebold nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerceOur culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–diebold nixdorf is an equal opportunity employer and we value diversity at our companyWe do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
Areas of interestfield service technicians experience levelmid-senior level associate countryunited states primary locationhudson, ohio, united states remote - work from homeno
Consumer behavior is changing rapidly; people are empowered, connected and expect an unprecedented level of service and convenience. Simultaneously, the financial and retail industries we operate in are converging as mobile, contactless tech, smart data and advanced analytics blur the lines. The world is always onits a digital era that requires us to orchestrate touchpoints in ways that meet and exceed the 24/7 automation needs of the banking and retail worlds.