General summary
The srManager is responsible for leading the online merchandising teamThey will be responsible for the day-to-day management of the online merchandising team, creating seasonal strategies, ensuring cross-functional alignment on all processes and procedures, product merchandising, cross-functional projects, and working with the director on long term strategiesThis person will be a key partner in establishing a best-in-class site merchandising operation as we work to enhance the customer experience on dsw.comAdditionally, this role will ensure effective communication is provided between ecommerce and cross-functional partners as it relates to overarching strategies, site standards as well as relevant educational materials and results.
Reports to: director, online merchandising & site content strategy
Essential duties and responsibilities:
Responsible for leading and developing team of five online merchandisers and overseeing their day-to-day workload
Demonstrates strong strategic and operational management skills, including but not limited to the development of timelines, communication of project status, and ability to partner with appropriate cross functional partners to move operational projects & initiatives from concept to implementation to adherence
Work with the director to establish customer journey analysis best practices for total digital team
Communicates all relevant strategies and project status updates to all cross-functional partners
Supports the digital execution of online marketing events in partnership with the site content team, including promotional offers, seasonal events, and category launches by collaborating with cross functional partners
Identifies opportunities for process improvement and works collaboratively with the ecommerce team & cross functional partners to implement change and/or new operational solutions
Oversees the strategic and operational needs of online merchandising team in partnership with the director by participating in scope, requirements, testing, and implementation efforts
Helps lead the team’s research and works with it to manage the resolution of technical and customer-facing issues on the site
Accountable for a comprehensive seasonal framework that aligns merchandise strategy with customer needs and the delivery of major online events including seasonal events, campaigns, and category launches (e.gBlack friday, flash sales), collaborating with merchandising, marketing, studio and technology to deliver consistent customer messaging and effective customer flow
Has in-depth understanding of daily site & business operations to ensure new initiatives are implemented effectively to achieve the desired results
Manages workflow with team to resolve it issues and communicate feeds for inventory, pricing, product activations, and their impact & timing to the site
Responsible for including but not limited to filter data accuracy, monthly markdown validation & site experiences
Supports company initiatives as the strategic lead on stretch related to ecommerce enhancements and projects
Required skills:
Cross-functional team leader: proven ability to interact & collaborate with cross functional partners across multiple disciplines and levels
Process oriented with ability to identify and proactively solve problems
Ability to utilize metrics /analysis to identify operational business opportunities
Self-starter with excellent organizational, project management, analytical skills
Excellent written and verbal communication skills
Ability to thrive in a fast-paced environment & meet aggressive deadlines
Demonstrated ability to take initiative and show ownership of projects and processes from start to finish
Positive attitude, passionate about process improvement
Experience:
5-7 years of ecommerce experience, merchandising or related field
1-3 years of experience leading, managing and developing successful team
Pc proficient in ms office suite – including ms word, excel, powerpoint, and outlook
Ecommerce merchandising tools, omniture/adobe analytics or web analytics tools a plus
Education:
Ba/bs required
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Job activity
Posted 4 days ago
