Job details
Job type full-time
Full job description
Position summary
Deloitte encore program –end user support– deloitte support services india private limited
The deloitte encore program is specifically designed to enable seasoned professionals who have left the workforce for one to three years to return to workThis paid 16-week program offers an opportunity to enhance your skills while providing you a role in a client service environmentA network of deloitte professionals will be assigned to provide you with relevant training and mentorship and will help support your professional growth while you gain hands-on experienceYou may also have the opportunity to join the team upon successful completion of the program.
The deloitte encore program will run from june 2022 to oct 2022Whether it leads to a full-time career or serves to sharpen skills that will help you to take the next step back into the job market, the deloitte encore program is a great opportunity to reignite your professional career.
Analyst – salesforce support - deloitte support services india private limited
Deloitte has recently invested in implementing salesforce and requires an analyst to join the salesforce support teamThe primary function of this role is to support all salesforce user for issue across all data objects, functionalities, reporting and dashboard and educating users on various functionalities for ease of businessMaintaining data quality of the system and ensuring system enhancements are aligned with business need of the firm
Work you’ll do as a part of the salesforce support team, you will:
Support as primary point of contact for the salesforce users (15,000 users)
Effectively act as the liaison between our users, leaders, application maintenance & development teams
Work with team members and project lead to establish suitable processes to support administrative, development, and change management activities
Coordinate the evaluation, scope and completion of new system enhancement requests.
Work independently with members of the user community to help them meet the business requirements
Assist in educating of new users, and grow the salesforce skill set across the organization
Support end to end license management process (activation, deactivation, adding/removing additional permissions, reassigning assets, welcome email etc.)
Complete regular uat (user acceptance testing) and prepare for upgrades
Triage and fulfill incoming servicenow requests
Updating and maintaining accounts, opportunities, contacts, leads, campaigns and reporting & dashboard
Data cleansing across all data objects for nse geographies
Manage ad-hoc request to support various business groups across organisation
Produce customize reports/dashboard for users and business groups
Maintain and update process documents
Deliver excellent service in line with process requirements and ensure service level agreements are met
Provide an employee focused experience through the timely and accurate completion of queries and activities
Record and maintain accurate activity information tracking through to timely closure.
Escalate more complex queries to the team leader or specific cases to the appropriate salesforce support team.
Take responsibility for keeping up to date on deloitte policy and process developments.
Maintain own continuing professional development to ensure advice given is appropriate and of a high quality.
Ensure compliance with appropriate data protection legislation always.
Work location: hyderabad
Shift timings: 2pm to 11pm (indian standard time)
The team
The internal client services team at hyderabad supports the deloitte organization in the uk with a wide variety of capabilities like financial reporting, hr and financial transaction processing, administrative service and helpdesk support, marketing and it services.
Qualifications required:
Any graduate / mba (marketing)
Minimum two years of experience as a salesforce.com administrator
Strong understanding of salesforce.com best practices and functionality
Strong data management and data quality abilities
Salesforce.com admin basic certifications preferred
Working experience on servicenow tool is preferred
Excellent communication skills (ce advance).
Excellent knowledge of microsoft excel and office suite
Excellent project management skills and a positive attitude
Previous experience of basic reporting and dashboard
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
Creative and analytical thinker with strong problem-solving skills
Basic knowledge of data loader for mass data management
Ability to work in a dynamic, fast-paced environment
Enthusiastic and eager to learn new technologies.
Committed to working with their team to maintain a positive team spirit.
Good listener with a calm manner, and the ability to ask effective questions.
Excellent customer service skills, and a good telephone manner.
Must be a supportive team player who is reliable and respects others, with a desire and drive to meet and exceed team targets.
Must demonstrate a methodical, analytical and clear approach to problems.
Is open, receptive and adaptable to change.
Proven ability to design and implement new processes and facilitate user adoption.
A documented history of successfully driving projects to completion
A demonstrated ability to understand and articulate complex requirements
Preferred:
Basic understanding of salesforce.com best practices and functionalities
Experience in supporting users on any global crm tool preferred
Knowledge of secondary research, data cleansing basic reporting
Manage multiple clients in different time-zones
Knowledge of ms office (advance excel)
Knowledge of crm functionalities and marketing automation tools
How you’ll grow
At deloitte, we’ve invested a great deal to create a rich environment in which our professionals can growWe want all our people to develop in their own way, playing to their own strengths as they hone their leadership skillsAnd, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the wayNo two people learn in exactly the same waySo, we provide a range of resources including live classrooms, team-based learning, and elearningDu: the leadership center in india, our state-of-the-art, world-class learning center in the hyderabad offices is an extension of the deloitte university (du) in westlake, texas, and represents a tangible symbol of our commitment to our people’s growth and developmentExplore du: the leadership center in india
Benefits
At deloitte, we know that great people make a great organizationWe value our people and offer employees a broad range of benefitsLearn more about what working at deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every dayWe celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and awareWe offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy livesLearn more about life at deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that mattersThis purpose defines who we are and extends to relationships with our clients, our people and our communitiesWe believe that business has the power to inspire and transformWe focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communitiesLearn more about deloitte’s impact on the world.
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Recruiting tips
Finding the right job and preparing for the recruitment process can be trickyCheck out tips from our deloitte recruiting professionals to set yourself up for successCheck out recruiting tips from deloitte recruiters.
Benefits
We believe that to be an undisputed leader in professional services, we should equip you with the resources that can make a positive impact on your well-being journeyOur vision is to create a leadership culture focused on the development and well-being of our peopleHere are some of our benefits and programs to support you and your family’s well-being needsLearn more about what working at deloitte can mean for you.
Our people and culture
Our people and our culture make deloitte a place where leaders thriveGet an inside look at the rich diversity of background, education, and experiences of our peopleWhat impact will you make? be inspired by the stories of our people.
Professional development
You want to make an impactAnd we want you to make itWe can help you do that by providing you the culture, training, resources, and opportunities to help you grow and succeed as a professionalLearn more about our commitment to developing our people.
Requisition code: 96990
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Posted 30+ days ago
