Position summary
Assistant manager – servicenow ba - deloitte support services india private limited
The service now coe function is accountable for the implementation of itsm, itbm and hrsd for multiple mfs from different regions.
Work you’ll do
Role: the role incumbent will be part of the team responsible for end-to-end delivery of deloitte servicenow implementation projectsThis would require the incumbent to configure solutions to meet the business requirements, having significant contribution into the current and future services delivered to deloitte’ customer businesses and act as a liaison between the client and the implementation team.
Responsibilities
Strategic
Strong communication skills regarding technical topics and remote collaboration skills are critical to this role.
Demonstrates an ability to deliver on project commitments.
Produces work that consistently meets quality standards.
Operational
Demonstrates the ability to understand complex business and functional requirements.
Understand the business processes in detail, applying technical knowledge to shape & plan solutions to deliver and liaise with the stakeholders to understand their requirements and translate these requirements into servicenow functional specifications.
Translate requirements from projects and changes into functional specifications for internal and external delivery parties.
Create and maintain the business blueprint (detailed process description and requirements document)
Should have a good understanding of agile methodologies.
Should have a good understanding of safe practices.
Should have good hands on experience in requirement elicitation techniques, uml and documentation.
Should have good experience in cross domain communication, conducting jad and effectively stakeholder management.
Should have hands on experience in sprint planning, tracking, grooming and prioritizing the backlog items.
Collaborate with deloitte project & delivery managers to estimate the effort for solutions/services development change requests and releases.
Provide guidance or support to delivery teams, guiding and monitoring task completion, sharing expert knowledge and advice without carrying line responsibility.
Develop acceptance criteria for projects, test plans and test cases.
Perform final validation of solution before submission to requester to run the user acceptance test.
Demonstrated experience in dealing with business stakeholders, understanding their requirements and translating them to functional specifications.
End-to-end ownership of solutioning for current & new opportunities (starting from requirement analysis to proposal delivery).
Working with smes, leads, managers, resources & project/delivery manager (in case of specific inputs for solution) on finalizing the solution and estimates.
Work with project/delivery managers to build poc (proof of concept), prototype and sample development.
Managing the q&a process (questions collection, consolidation and q&a facilitation with client);
Work with project/delivery managers to devise the timeline/schedule for executing the project.
Working as a bridge between the client & delivery team during the transition of the won opportunitiesAnd supporting delivery team in initial stages of the discovery phase, including discovery agenda finalization, facilitation material preparations, dry runs and actual engagement.
Timely & quality delivery of opportunities
At least 3-5 years of experience working as functional / business analyst in one of the itsm, itbm, itam, itom, hr, grc modules/tools.
Should have good understanding and should be up to date on servicenow latest releases, features and issues.
Should be always align to the best practices and thrive towards innovative solutionShould have niche understanding of the itil processes and should able to relate with the stakeholder requirements.
The team
At deloitte, we’re all about collaborationAnd nowhere is this more apparent than among our 2,000-strong internal services teamWith our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firmThis enables them to focus all of their efforts on delivering the best service possible to their clientsCovering seven distinct areas; human resources, clients & industries, finance & legal, practice support services, quality & risk services, it services, and workplace services & real estate, together we live, breathe and deliver the deloitte experience.
Location: hyderabad
Work shift timings: 11 am to 8 pm
Qualifications
B.tech, be, m.tech or equivalent technical degree.
6 to 9 years experience in a similar role and enterprise organisation.
Essential
Tools/technology skills:
Servicenow:
The candidate should have knowledge on various servicenow applications like itsm, itbm, cmdb, service mapping.
Demonstrates working understanding of qe tools tools like tfs, servicenow test management, servicenow agile
Demonstrates working understanding of various service now application like itsm, itbm
Demonstrates working understanding of experience on all itsm modules
Itil foundation certified
Worked in agile / scrum
Good to have:
Working experience / knowledge in servicenow atf
Experience / knowledge on itbm, itfm, grc, cmdb etc.
Servicenow system administrator certification
How you’ll grow
At deloitte, we’ve invested a great deal to create a rich environment in which our professionals can growWe want all our people to develop in their own way, playing to their own strengths as they hone their leadership skillsAnd, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the wayNo two people learn in exactly the same waySo, we provide a range of resources including live classrooms, team-based learning, and elearningDu: the leadership center in india, our state-of-the-art, world-class learning center in the hyderabad offices is an extension of the deloitte university (du) in westlake, texas, and represents a tangible symbol of our commitment to our people’s growth and developmentExplore du: the leadership center in india
Benefits
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Requisition code: 66432
Hiring insights
Job activity
Posted 30+ days ago
