Assistant manager— global finance services – billing
We are looking for professionals with strong accounting skills, who are looking forward to making a career in the finance field.
Work you’ll do
As a part of this team you will be involved with:
Subject matter expert in billing process.
Should be able to work on all types of billing requests, handle escalations, work allocations to the team members.
Perform qa audit for the team, training new team members, resolving team members queries relating to the process, ensuring team completes requests within turnaround time.
Understanding and complying with firm’s policies and procedures in relation to billing and the firm’s business rules.
Prepare various ad-hoc mis reports for the management and stakeholders without any supervision.
Prepare process documentationBuild strong relationships with billing coordinators and process leaders.
Interact with internal and external client to resolve issues and other general queries.
Extract data and prepare reports from different systems /analyze the reports and provide commentary as required by stakeholders
Participate in testing system changes and enhancement, provide process improvement suggestions.
Monitor customer account details for non-payment, delayed payments and other irregularities.
Research and resolve escalations.
Escalation: confirm that proper escalation procedures are followed according to most effective business practices.
Communication: should be able to communicate effectively with peers, client service teams, and process leaders.
Should be able to identify issues and concerns that may affect the performance of the job and communicate the same to manager.
Conduct monthly check in with team members.
Should monitor, track and report the reduction of aged ar items.
Strong adherence to tat for responding to email and telephone queries.
Completion of all required training programs, contribution to continued process improvement
Participation in team and service line events.
Attention to details and accuracy
Good oral and written communication skills
Problem analysis and problem-solving skills
Sense of urgency
Customer service skill
Work location: hyderabad
Shift timings: 2:00 pm to 11:00 pm
At deloitte, gfs operations which is a part of the global finance services maintains and performs book keeping and internal accounting of the firm through — procure to pay (ptp), client to cash (ctc), record to report (rtr) & financial integrity.
B.com/m.com/mba with 8-12 years of experience in accounts receivable process and collections.
Should have handled a team of minimum of 15 professionals
Good knowledge of end to end ar collections process.
Should have experience in handling inbound and outbound third-party calls.
Problem solving skills, quick learner.
Basic accounting knowledge, end to end ar process knowledge and basic understanding of other finance (ap, rtrMdm) processes
Ability to drive the team to meet daily sla in turnaround times.
Should be self-motivated individuals and should be able to positively motivate team members
Working knowledge of sap would be an added advantage
Good knowledge of ms office tools including email skills
Good understanding of quality aspects (tat, accuracy, and audit)
Should have a positive attitude.
Excellent oral and written communication should be good.
Able to be work in different shifts including weekends, if required.
Should be multi tasker and work in fast pace environment
How you’ll grow
At deloitte, we’ve invested a great deal to create a rich environment in which our professionals can growWe want all our people to develop in their own way, playing to their own strengths as they hone their leadership skillsAnd, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the wayNo two people learn in exactly the same waySo, we provide a range of resources including live classrooms, team-based learning, and elearningDu: the leadership center in india, our state-of-the-art, world-class learning center in the hyderabad offices is an extension of the deloitte university (du) in westlake, texas, and represents a tangible symbol of our commitment to our people’s growth and developmentExplore du: the leadership center in india
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Requisition code: 66468
Posted 30+ days ago