Job type full-time
Full job description
Assistant manager – client account management (cam)
If you would like to be in a role where you can leverage your strengths supporting deloitte’s flagship clients, this could be the role for youThe role provides you opportunities to get involved in a wide variety of activities in delivering best in class account management support to account leadershipAs part of this team, you’ll gain exposure to a variety of projects those challenge and enrich you, and to a lot of opportunities to collaborate with and learn from some of the most talented professionals, all of which would help in your professional growth and skills development.
Work you’ll do
As a client account management (cam) professional you will work with deloitte’s account leaders and other internal stakeholders to deliver the best of the firm, strengthen relationships and help expand our services footprint at our clientsResponsibilities will be based on specific client relationship objectives and the priorities of the account leadership teamYou will deliver across the “account excellence model”, a holistic framework for managing world-class accounts, which may include:
Client: facilitate the development and execution of client relationship strategy, assist in leveraging client accelerators and deloitte thought leadership to build relationships, develop client materials, support pursuits
Strategic: manage account strategy and operating model development, support annual account planning processes
Leadership: plan and execute account leadership meetings, support leadership development
People: support account talent strategy, manage team communications and events, manage onboarding and offboarding and team collaboration tools
Quality & risk: manage risk and compliance activities for your account, coordinate with risk managers and office of general counsel as needed, and support procurement relationships and contracting
Financial: coordinate financial analysis and reporting, opportunity tracking and internal reporting
Independently handling end‐to‐end management of initiatives on the account, to include but not limited to: pipeline management, pursuit management, account strategy development, procurement tracking, internal account operations, account team communications, client relationship management, teaming partner management, and risk management, etc.
Working with account leadership team, including lead client service partner, lead business partner(s), client relationship executive, and us client account manager in conceptualizing and implementing account strategiesSupport account leadership in creating account overview decks; yearly refresh of account plans and strategies, and marketing and eminence distribution.
Collaborating with subject matter experts to own and drive execution of projectsManaging relationship with various stakeholders, managing multiple priorities, and resolving conflicts
Sharing knowledge and lessons learned across accounts to achieve efficient support and bring leading practicesCoordinating with cam leadership to develop strategies and contribute to various initiatives
Coaching and mentoring the team on project management, client management, teaming, and other professional attributesProactively identifying skillset gaps and helping design training plans
Managing the performance of team members through regular check-ins, providing timely feedback based on personal observations and client responses
Illustrative list of additional responsibilities:
Working closely with account pursuit teams to provide best in class support for ongoing pursuitsHelp in creation/management of project team collaboration sites; build proposal materials including assignment matrix, compliance matrix, calendar schedules, and proposal templates.
Adding opportunities in crmMonitoring, reporting and associated analytics of opportunities (entered in crm) along with their status on a weekly basis; keeping pipeline current and accurate
Providing client insights, developing templates, streamlining processes, standardizing deliverables and curating research deliverables by using internal and external research toolsConducting industry and company research to analyze and share the findings in a presentable format
Collect and distribute industry specific news on a regular basisDemonstrate industry and account knowledge through work outputs and on internal client interactions
Gaining in-depth knowledge about the services the engagement provides
Preparing and managing leadership performance metrics; providing analysis of metrics against goals and across portfolio of leaders
Tracking independence review process for new/existing business relationships
Client account management (cam) professionals assist internal account leaders in strengthening relationships and expanding services to deloitte’s most important clientsU.sAnd india based cam professionals work in partnership and help generate strategic industry, cross‐functional and account level insights to address client issuesIn addition, the cam professionals help drive internal account operations, such that the account leaders can win work and create more value for our clients
Required qualification and experience
6-9 years of professional experience in account management, consulting or business development field
At least 2-3 years’ experience of supervising teams
Mba (full time)
Strong account, client and project management skills with proven experience in providing counsel to senior executives
Excellent verbal and written communication skills; ability to differentiate writing style based on audienceExecutive presence with an ability to support communications and interactions with leadership
Highly proficient in microsoft office suite – ms excel and powerpointBasic understanding of sharepoint and ms teams
Strong working knowledge of pursuit management and secondary research.
Conflict resolution, negotiationAbility to manage up and build strong stakeholder relationship
Strong understanding of client service, marketing, sales/pre-sales in a professional services firm
Exceptional storyboarding skillsPresent information in a logical flow following the minto pyramid principle
Attention to detail with good client service attitude
Management of small size teams, including evaluating performance, delivering timely and effective feedback, and providing career coaching
Good understanding of doing business with us gps industry and an understanding of the u.sGovernment contracting process
Ability to think strategically and conceptualize operational plans to implement account-specific strategies such as strategic campaigns, client relationship strategies/call plans, core account operation processes and approaches, etc.
Knowledge of salesforce crm tool
Ability to perform data analysis in graphical, tabular formats and present findings in ppt in a logical flow
How you’ll grow
At deloitte, we’ve invested a great deal to create a rich environment in which our professionals can growWe want all our people to develop in their own way, playing to their own strengths as they hone their leadership skillsAnd, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the wayNo two people learn in exactly the same waySo, we provide a range of resources including live classrooms, team-based learning, and elearningDu: the leadership center in india, our state-of-the-art, world-class learning center in the hyderabad offices is an extension of the deloitte university (du) in westlake, texas, and represents a tangible symbol of our commitment to our people’s growth and developmentExplore du: the leadership center in india
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Requisition code: 79326
Posted 30+ days ago