Job type full-time
Full job description
Essential job functions
Supervises functional areas or department account leads on smaller sized or segment of larger accounts to ensure that business solution objectives are met.
Develops demand forecasts with account teams to assist functional areas or departments in planning and delivering end-to-end services.
Works with functional areas or departments to interpret and plan projects or workload forecastsIdentifies and oversees resolution of account specific service problems including prioritizing work requests.
Monitors and approves expenditures for accounts in line with the established policies and proceduresOversees spending for adherence to budget, recommends variances as needed.
Works closely with management team, lines of service and clients to help manage complex relationships between delivery and consumer groups to ensure good client relations.
Identifies and monitors service improvements to increase customer satisfactionSupervises and ensures delivery of projects meet client and company expectations and needs.
Partners and collaborates with functional areas or departments to integrate new, enhanced and existing service offerings for accounts.
Recommends and/or initiates the selection and hiring of employeesTrains and evaluates employees to enhance their performance, development, and work productAddresses performance issues and makes recommendations for personnel actionsMakes recommendations for salary increases, transfers, and terminations to manager.
Bachelor`s degree or equivalent combination of education and experience
Bachelor`s degree in business administration, engineering, information systems or related field preferred
Six or more years of support services, project, or program experience
Two or more years of leadership experience
Experience working with the technology industry
Experience working with company products and operating systems
Good project management skills
Good analytical and problem solving skills
Good interpersonal skills to interact with customers and team members
Good communication skills
Leadership and organizational skills
Ability to work in a team environment
Willingness to travel
Posted 2 days ago
DXC is the worlds leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology is a $25 billion company with a 60-year legacy of delivering results for thousands of clients in more than 70 countries. Our technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions.