Salary $55,000 a year job type full-time
Full job description
Are a highly motivated and driven customer success professional looking to make an impactYou are a self-starter who can work well under pressure and balance competing priorities in a fun, results-oriented work environmentYour professional demeanor would immediately gain the respect and trust of our service business owner clientsYou’re the first one in your family to figure out any new technology and enjoy teaching others how to use itSince you will be responsible for the customer success and retention needs of our clients, you’ll need to love helping customers succeed and finding the “win-win” outcome in any customer interaction.
At customer lobby we provide the leading automated customer communication saas product focused on small businessesOur automated retention & marketing software analyzes our clients’ data, uses artificial intelligence to predict customers who will need service soon, and reaches out to their customers with personalized postcards and emailsWe are seeing explosive success in a market that technology has often left behind, and feel proud to be helping services businesses grow.
Be the first point of contact with our customers, answering their calls and emails to ensure they are successful using our product
Proactively reach out to customers to remove barriers - troubleshoot basic tech problems, update credit cards, etc.
Identify opportunities to upsell - notice clients who have needs that our products can help address
Act as a consultant to the small businesses we work with - advise them on best practices for marketing to their customers and increasing their business
Skills and experience:
Undergraduate degree in a fascinating subject
2+ years of customer success or account management experience
Desire to be part of a fast-paced team
Customer service orientation - you love helping people
Not afraid of a little healthy competition - be it with your teammates or with yourself
Organized and detail oriented
Great on the phone - friendly, empathetic, a good listener
Salesforce, excel, g-suite experience is a plus
Bonus points if you have experience in marketing, sales, or the software / saas industry
Compensation, benefits & perks:
Competitive salary ($55,000 base, $67k ote)
401k with company match
17 days off plus your birthday as a holiday!
Monthly company paid activities (i.eHappy hour, parties, etc.)
Free catered lunch every friday
Kitchen stocked with snacks and drinks
Prime location in downtown oakland, at city center (12th stBart station)
Evercommerce is an equal opportunity employer and we value diversity at our companyWe do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability statusWe look forward to reviewing your credentials and getting to know more about your experience!