Job details
Job type full-time
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Full job description
Contentsquare is a digital experience analytics company dedicated to making the digital world more human through online experiences that respect the user’s time, privacy, and abilitySince our founding in france in 2012, we have grown to be a truly global team, representing more than 70 nationalities in offices across the world, including new york, london, paris, munich, san francisco, barcelona, amsterdam, tel aviv, tokyo, singapore, and more.
Since the beginning, we’ve developed a reputation for helping leading companies better understand and build trust with their customersIn that time, we’ve been recognized by frost & sullivan as a global company of the year, and by wired magazine as one of europe’s hottest startupsIn may of 2021, we raised $500m i n series e funding, but we’re not stopping there.
To reach our ambitious goals for the future, we will be nearly doubling the size of our global workforce in the next 2 yearsWant to learn, innovate and contribute your unique perspective to an industry leader? join the team dedicated to bringing more human analytics to the world! #wearecsquad
About the role:
As part of contentsquare’s customer success organization, you will contribute to a team of csms and analysts, working to ensure the satisfaction of our fortune 500 clients through impactful engagements which drive business value through optimization of digital experiencesYou’ll work as part of a cross-function account team with a portfolio of our strategic enterprise customers and will be responsible for minimizing churn/contraction risk while driving product adoptionYou’ll do this by proactively engaging with customers, providing training, reports, and other consulting deliverables.
We are hiring an associate success manager currently based remotely in the eastern or midwestern region to partner with (and visit!) our local clients in those regionsYou’ll work from your home office and will collaborate with a remote team, + you’ll have plenty of opportunities to visit our us (nyc) and global offices.
If you have a passion for customer experience and strong analytical skills, we should chat!
What you’ll do:
Value-based customer success management with daily interaction with fortune 500 companies
Build and deliver tailored enablement programs to key users, including platform & insights training, certification, via onsite and remote meetings
Assist clients to gain insights into their operations via customer online interaction data, in-page and traditional analytics, and customer profile data.
Create and present research analyses and recommendations on website optimization and usability, user experience and conversion rates to clients’ marketing, analytics and management teams.
Partner with a cross functional account team (including regional sales) to understand where at-risk customers exist and formulate a plan to mitigate churn/contraction.
Maintain a high level of professionalism, empathy, and business acumen across multiple customers at one time, connecting trends and themes as you go.
Handle multiple simultaneous projects and engagements as part of the consulting services group.
Develop a knowledge-base in multiple industries and across disciplines of strategy, planning and operations.
Participate in the development of new service offerings.
Preferred qualifications:
2-4 years of relevant experience with fortune 100 client facing experience preferred.
Understanding of digital analytics tools; experience working with solutions like adobe analytics, google analytics, a/b testing or voice of customer is a big plus!
Flexibility, including the ability to adapt quickly to changing priorities; capable of operating in an ambiguous environment.
Exemplary quantitative and qualitative thinking, analytical ability and problem-solving skills.
Empathy and a proven ability to understand customer needs.
Excellent verbal and written communication skills, with proven ability presenting to wide
Passionate about customer success and how it can transform businesses.
Strong project management or organizational skills and an ability to multitask without difficulty.
Ability to work independently from a home office.
#li-remote #bi-remote
Why you should join contentsquare
Our clients, partners and investors love our industry-leading product
We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits
We are a fast growing company with a track record of success over the past 10 years while also operating with the agility of a startup, which means a huge opportunity to make an immediate and lasting impact
We’re human firstWe hire talented people and provide them with the trust, resources and flexibility to get the job done
To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitiveHere are some we’d like to highlight:
Virtual onboarding, hackathon, and our annual kickoff trip on a global basis! you have the opportunity to interact with our global colleagues
Generous paid time-off policy (every location is different)
Immediate eligibility for birthing and non-birthing parental leave
Wellbeing allowance
Home office allowance
A culture crew in every country to organize regular outings such as game nights, movie nights, and happy hours
We offer many benefits in various countries - ask your recruiter for more information
Uniqueness is embedded in our dna as one of our core valuesWe welcome everyone to apply.
Contentsquare is an equal opportunity employerQualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Your personal data is used by contentsquare for recruitment purposes onlyRead our job candidate privacy notice to find out more about data protection at contentsquare and your rights.
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