Salary $75,000 - $90,000 a year job type full-time
Full job description
Location: open to remote with the continental united states
Work status: individual contributor
Relationship managers maintain and expand relationships strategically with customers and serving as the primary liaison between csi and the customersThey constantly strive to achieve excellence in customer service that leads to high customer satisfaction, contract renewals, representing the entire range of company products and services, while ensuring assigned customers’ needs and expectations are met by csi.
Fosters and grows relationships with the most strategic and/or complex customers and/or can demonstrate cross-functional knowledge of multiple lines of business.
Demonstrates expertise csi products and/or service offerings while supporting higher tiered accounts.
Establishes and maintains productive, professional relationships with key personnel in assigned customer accounts; ensures assigned customers’ needs and expectations are met; serves as a point of escalation for unresolved issues.
Contributes to and works to ensure business retention, pipeline generation, and the receipt of `would recommend csi` surveys.
Participates and/or lead the cross-sale process and pipeline generation.
Performs various sales and relationship activities to meet assigned targets for retention; builds productive pipelines; produces profitable sales volume; and contributes to the achievement of strategic objectives.
Participates in consultative selling by staying in constant communication with the client to proactively understand their needs, goals, and direction.
Evaluates the usage of all csi products with each assigned client and presents additional csi products and value-add solutions as appropriate; keeps clients abreast of product offerings through csi marketing efforts, product notifications and webinars.
Performs other duties as assigned.
Primary results accountable for achieving
High nps score.
Familiarize the customer with new and existing products/services.
Provide a conduit to the product, sales, and support teams to assist customer in achieving their goals and achieve
Address customer concerns and issues.
Alignment of customer expectations with csi to build trust and rapport that yields a stronger relationship.
Produces customer satisfaction, appreciation, and loyalty to strengthen relationships.
Responsible for all interaction between csi and the customersThis includes bill collection, customer service, cross sales, and management reportingUltimate accountability is excellent customer satisfaction.
Education & certifications:
Education or job knowledge equivalent to college or university undergraduate education.
The minimum amount of relevant work experience required to successfully perform the job is at least seven (7) years.
Problem solving skills
Follow-through and attention to detail
High organizational management skills
Communication skills – both written and verbal
Project management skills
This position requires regular contact both inside and/or outside the company.
This position requires the use of judgment to plan and perform; general decisions are made to solve a problem or select a course of action for a standard or recognized method of operation.
Full directionParticipates in determining objectives and approach to assignmentsPlans, schedules, and arranges own activityWork is reviewed upon completion for adequacy in meeting objectives.
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this jobReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel: some travel required (20-50%).
The employee is regularly required to stand, walk, sit, talk and hear, use hands to finger, handle or feel, climb or balance, stoop, kneel, crouch or crawl, reach with hands or arms, taste or smell, lift or move up to 10 pounds, and travel by ground, air or vehicleAt times this position is heavily computer focused.
Must be able to work at a computer for up to 8 hours a day.
Colorado applicants only: the pay range for this position is $75,000 - $90,000 per year; base pay offered may vary depending on job-related knowledge, skills, and experience and market locationVariable compensation may be awarded for this role and may include bonuses and/or commissionsYou can find out about our benefits at www.csiweb.com/careersThis information is provided per the colorado equal pay act.
Csi is proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, genetics, or any other legally protected basis.
Posted 8 days ago