Salary $50,000 - $65,000 a year job type full-time number of hires for this role 1
Help desk: 3 years (required)
Us work authorization (required)
Full job description
Complete technology services is looking for a desktop support specialist to join our growing team!
Complete technology services (cts) is a managed service provider supporting the technology needs of businesses around the midwest.
The srDesktop support specialist is responsible for taking ownership of tickets from the remote help desk using superior customer serviceThis person also supports end-users of all skill levels via phone, email, remote access, or in person at sites throughout the omaha metro area and must provide solutions in a timely manner and document all issues and resolutions.
Provide point of contact and ticket escalation ownership for all company clients and related tickets escalated from our remote help desk
Provide support assistance for network administrator on basic networking tasks, including but not limited to: file restore requests, data center cabling, and hardware installation
Support all tasks required desktop support technicians; such as but not limited to printer installs, password resets, and new hire and departing employee account management
Promptly and professionally resolve workstation, printer, phone and other computer-related support calls for software, hardware or connectivity issues via phone, email, or in person at client sites throughout the omaha metro area
Provide superior customer service demonstrating professionalism, helpfulness, and care to all of our clients
Document all support requests (regardless of source), actions taken, and the resolution.
Though rare, evening and weekend work and 24x7 on-call rotation is possible depending on client project schedules
Ensure we are delivering on all service level agreements with our client
4+ years of support experience.
Advanced knowledge maintaining and configuring pcs and laptops; including but not limited to windows 7 and newer, networking, office/open office apps, internet and anti-virus, required.
Experience maintaining office 365 user accounts, required
Experience supporting macs in a business environment, strongly preferred
Experience using connectwise, strongly preferred
Basic understanding of windows 2008-16 servers, desirable
Basic understanding of network switches, routers, firewalls and vpn, desirable
Solid documentation and reporting skills, required
Ability to multi-task, required
Strong organizational and analytical skills, required
Microsoft, a+, n+, and/or s+ certifications, desirable
Ability to lift/carry up to 50lb on occasion.
Ability to use hands/tools for pc related hardware repair and/or replacement.
Position primarily requires work using a pc and phone.
Climbing ladders or crawling under desks may be necessary for occasional tasks.
Frequent standing, sitting, or walking as tasks demand.
May be required to commute to omaha metro area client offices on occasion.
Job type: full-time
Pay: $50,000.00 - $65,000.00 per year
Paid time off
8 hour shift
Ability to commute/relocate:
Omaha, ne 68102: reliably commute or planning to relocate before starting work (required)
Help desk: 3 years (required)
Work location: one location