Job type full-time
Full job description
Our client: a large life and wealth management company headquartered in downtown milwaukee with a suburban campus in franklin, wiNamed as one the best places to work in it in wisconsin!
You are: an it support professional that recently graduated college or has about 1-2 years of experience and are looking to join a great company that has a track record of growth.
This role provides technical support in a call center environment and will include troubleshooting remote hardware, custom and commercial software, and connectivity issuesSupport will also include ms windows 7, 8, and 10, ms office 2013, 2016, and office 365, outlook, laptops, desktops, printers, mobile devices and numerous in-house, commercial and mobile applicationsThis support is performed over the phone, email, chat or remote access tools.
We are currently in a “work from home” environmentTraining and regular job responsibilities will be completed 100% remotelyThis may change in the futureBackpack, keyboard, mouse, laptop, headset, and one external monitor will be provided to complete your daily tasks effectivelyA working internet connection is required, and a quiet workspace is recommended.
There is an initial 5 week training period that is mon – fri 8:00am – 4:30pm after training you will receive a shift assignment.
The main support hours are 1st shift m-fEach technician will be assigned an 8-hour shift within the window of 6:00am – 6:00pmDuring the assigned shifts, candidates should expect nearly 100% of their day on the phone.
If any time in that 12 hour span has conflicts, these should be brought up at the first interview.
Serve as single point of contact for technical issues, requests, and questions for office and field staff.
Average calls per day 20-25.
Measured on key performance indicators that include but are not limited to:
Experience using and supporting ms office and outlook is required.
1 year of first level help desk call center experience, (telephone, on-line chat, etc.).
Experience using cherwell for ticket creation or other ticketing systems (servicenow, remedy, etc.)
Experience supporting office 365 is a plus as well.