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Do you pride yourself on the delivery of a superb level of customer service? are you assertive and analytical with compassion as your backbone?
If yes, then read onDoes what follows below, describe you?
You are a logical and creative thinker who loves systems and processes that work to help create efficiency, allowing all people connected to the business to play to their strengthsFor you, writing a plan and making a checklist are part of your dnaThroughout your career to date, you will have been praised as being an individual who is cool under pressure, juggle multiple tasks, are a creative problem solver and someone with great communication skills that people respect.
You are a self-disciplined, highly motivated, organised individualIf we spot checked your bathroom cabinet, we would score you 10/10 for organisation with no out of date products in itYou love working in a busy, fast-paced environment and dealing with a stream of people energises youYou know how to get the best out of someone as well as yourselfTo ensure success you already embody, and could score yourself highly on our company’s core values and culture which are: kindness, integrity, trust, reliability, strong communication, strong cohesive team work, creating win-win-win solutions, a kaizen philosophy of constant improvement, a passion to see justice done, take responsibility for our outcomes, creating a space where everyone can thrive.
To be our top candidate, you will have a strong track record of thriving in a busy work environment, have aspirations to grow in your role.
You will be responsible for reporting on kpis that indicate growth, retention and customer satisfactionAnd this will excite you!
Job purpose
Carry out smooth day-to-day running of the company by liaising with clients and helpers to ensure all logistics run effectively and efficiently.
To be the main reference point for clients and helpers with the support of other colleagues, and this will be the main part of your role
Assisting sales managers and team managers in matching helpers with clients and producing the necessary paperwork with the support of an enquiries assistant, ensuring a turnaround of 4 days
To ensure that the scheduling and client database system is regularly updated and all other departments such as finance are notified of any changes
Assisting the helpers with their scheduling and supporting them in having a balanced workload
To oversee and introduce management systems to enhance the operational side of the company as we step into an exciting new growth period.
Generating kpis on a weekly basis and reporting them to the coo
To contribute ideas towards the development of our new scheduling platform and app
Work monday to friday and every other saturdaySet shift patterns to be discussed at interview.
Please submit your cv, although the advert will be up until the end of may, for the right candidate, we will recruit straight away.
I look forward to meeting you soon.
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Posted 14 days ago
