Job type full-time
Full job description
Your impact & responsibilities
Responsible for maintaining close relationships with check point’s partners and field to insure all sales, service, and billing needs are handled properly.
A focal point on all post-sales, order related issues including order processing
Training of sales representatives and partners on check point’s operations, ordering processes and post sales issues
Continually learn and develop a working knowledge of all company processes and procedures; understand and support the department policies and procedures
Analyzing trends and proactive solutions on post sales issues and order related processes
Project management of ongoing projects
Your knowledge & skills
Exceptional service orientation & communication skills (written and verbal): builds strong relationships by focusing on customer needs, developing solutions, and delivering prompt and accurate information.
Strong interpersonal skills and the ability to show empathy and creativity in difficult situations.
Ability to adapt: able to quickly change priorities and focus based upon the business demands.
Attention to detail, outstanding follow-through and time management skills: able to multi-task and complete all duties on time with conflicting priorities.
Able to make independent decisions in a timely manner and understands business needs and urgency of order fulfillment
Minimum of 1 year experience in a customer service/sales support environment which includes administration and communication of customer requests
Must maintain a high energy level and positive attitude when communicating with customers, sales, and co-workers.
Extended shifts at the end of the quarter (last week of each quarter)
Salesforce.com and sap experience – advantage
Experience with order management – advantage
Posted 30+ days ago