Working as a residential sales brand specialist
The residential sales brand specialist is responsible for providing training, support, and implementation of sales strategies and programs to drive residential sales success for the certapro painters® brandA successful candidate will meet or exceed annual budgeted residential sales business kpisThis role will be integral in increasing residential sales associate productivity and retentionThe residential sales brand specialist will report to the residential sales brand manager.
Essential functions and responsibilities
Facilitate residential sales associate training program that currently includes three classes that are attended in a sequential orderClasses are offered multiple times a year in-person at the corporate headquarters and virtually.
Coordinate additional training initiatives consisting of:
Product line offering and services
Customer-centric brand experience processes
Project management and painter-focused productivity
Post training recall programs
Drive strategy of improving success ratio through training, supporting, and influencing residential sales associatesThe position will be focused on improving success ratio per established metrics.
Provide customer-centric programs to help residential sales associates increase average job size per established metrics.
Deliver support on residential brand sales pilot projects including:
Recruiting franchise business participants
Managing the structure of the pilot
Collaboration with internal team drivers
Ongoing communication with participants
Compiling feedback from participants
Analyzing performance to propose recommendations for next phases
Conducting retrospectives in support of an agile testing process
Program management for residential sales strategies consisting of:
Payment options
Color guidance
Referral programs
Previous customers
Estimate follow-up
Vendor-sponsored initiatives
Onsite and remote consultations
Support on annual sales conference and other peak performance training eventsResponsibilities include creating, designing, and facilitating content.
Regional in-field support for associates/coaches in a scalable manner.
Qualifications and experience required
Bachelor’s degree and minimum of 3 years professional experience required
Assertive leader with demonstrated success in consultative sales and influencing others
Excellent verbal and written communications skills
Must demonstrate keen problem-solving skills
Excellent customer service skills
Strong analytical abilities, comfort manipulating data, and ability to see beyond the numbers
Time management skills and ability to prioritize to meet commitments
Proficiency in microsoft office tools
Previous residential selling for home improvement preferred
Experience working in a franchise environment or in a multi-location organization is a plus
This position can be remotely based and will require travel to the corporate headquarters located in audubon, pa as well as other areas of north america to conduct training.
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employeeOther duties, responsibilities and activities may change or be assigned at any time with or without notice.
Equal opportunity employer statement
Certapro painters, ltdIs an equal opportunity employerIn order to provide equal employment opportunities to all employees and applicants for employment, employment decisions at certapro will be based on merit, qualifications, and abilitiesCertapro prohibits discrimination and harassment based on an individual’s race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Posted 30+ days ago
