Job type full-time
Full job description
Location : work is what you do, not where you goFor this role, we are open to remote work and can hire anywhere in the united states.
About the opportunity
Ceridian is currently seeking a full time salaried payroll client manager to join our dayforce managed teamWe service our clients by supporting the complete employee life cycle including payroll, workforce management, benefits, and contact center; allowing the client to focus on their core business.
The ideal candidate will have a strong background in effectively managing clients and indirectly managing the payroll specialistsThey will also have an in-depth working knowledge of leading payroll, year- end, projects, day to day deliverables and has an “i own it” attitude.
What you`ll get to do
Lead and manage end to end operational activities for the clients they lead
Manage a broad scope of day-to-day operations with agility and through continual change.
Be accountable and responsible for overall quality control and auditing to ensure accuracy and low error or defect percentageLeads efforts to continually improve in these areas.
Ensure adherence to contract and service level agreements (sla) compliance
Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements.
Measure, monitor and control quality using departmental metrics
Be a subject matter expert of client information and provide professional suggestions for improvement to the payroll manager, other leaders and the clientShare the aforementioned knowledge with other employees.
Perform as a workflow coordinator by:
Tracking processes, managing tasks and removing bottlenecks.
Ensure that goals and objectives align with the organization`s overall strategy and vision.
Utilize resources while prioritizing and allocating them to achieve efficiency and best in class global service for our clients.
Support (existing and new) clients and internal teams throughout various client life cycles
Increase effectiveness and suggest process improvements that identify and address any inefficiencies within internal and external processes.
Assist in directing the payroll specialists to the necessary tools, provide coaching and training to the team.
Assist in establishing standards and best practices and ability to document standard operating procedures.
Assist in evaluating and assessing the overall effectiveness of the team resource allocation.
Enhance, support and promote cross-functional training and create a network of cross-functional internal partners
What’s in it for you
Encouragement to be the best version of yourself at and away from work:
Younity diversity and inclusion programs
Amazing time away from work programs
Support for your total well-being through our live well, work well programs targeting all aspects of your life
Recognition for your contributions through excellent pay, perks, and rewards
Giving where you’re living: volunteer days, ceridian sponsored events, and our very own charity, ceridian cares
Opportunities to fuel your career growth through numerous internal and external programs and events
Skills and experience we value
3+ years of experience managing high volume and complex payrollsEnd to end payroll experience a plus with strong analytical and technical expertise
A clear understanding of payroll, benefits and taxation and an understanding of applicable legislative requirements
Meticulously plans, organizes and resolves payroll operational items at a client level, including positive change management abilities
Must have excellent verbal and written communication skills with the ability to communicate clearly and effectively with leadership, internal partners and customers
Technical skills are essential for the payroll client manager (pcm) position as it requires specific detailed knowledge and the capabilities to accomplish assigned tasks.
Communication skills are essential as the pcm must be able to transfer all information to others (clients, leaders, co-workers) effectively and efficientlyThe pcm will need to convey information in a way so that each role understands and relates.
Bachelor’s degree desired or equivalent work experience
What would make you really stand out
Payroll and or benefits certification highly desired.
Bilingual is an asset
Posted 6 days ago