We exist for american workers and their employers - who are the backbone of our economyThat is where centivo comes in - our mission is to bring affordable, high-quality healthcare to the millions of americans who struggle to pay their healthcare bills.
Centivo is looking for a client success manager to join our team!
Centivo is looking for a client success/account manager who will lead and cultivate key client relationships in our national accounts portfolioThe role will work cross functionally with centivo`s functional experts, 3rd party vendors, implementation and sales to support the ongoing delivery of centivo health plan products and services for our clients and their members to deliver on business objectives.
You will be the client relationship manager and primary point of contact for clients post-implementation and will be responsible for all levels of strategic and tactical support on behalf of centivo to ensure high levels of satisfaction and retention of clients and their members.
Your responsibilities will include:
Serve as the key day-to-day contact for clients overseeing all aspects of the health plan solution and tpa services for national account market portfolio clients – including (but not limited to) member engagement and customer service, claims processing, pbm, provider network arrangements, and employer analytics & reporting.
Ensuring a new client`s seamless transition from implementation to ongoing account management
Interacting with brokers/consultants to oversee and resolve issues for national account market portfolio clients, successfully growing client relationships in your portfolio through increased benefits participation, increased rates of selection by members, and expansion into additional geographic markets where applicable
Building and maintaining strong personal relationships across the client organization, including hr and finance through formal and informal communication and engagement.
Lead the renewal process, which includes preparing and delivering reports on centivo performance and health and claims data & analytics to your clients and presentation of design and product enhancements.
Identifying, tracking, and resolving issues raised by the client by coordinating resolution with centivo team members and 3rd party partners
Collaborating on the enhancement of centivo`s client implementation and client success (account management) methodologies and making recommendations for ongoing process improvement
Participating in sales meetings to represent the voice of client success and team that prospective clients would be working with
Work location:
This position is eligible to be fully remote with some travelling needs to clients and brokers.
Requirements:
At a minimum, you should have these qualifications for this role:
Bachelor`s degree or equivalent experience is required
5+ years of health plan experience, including with self-funded accounts
3+ years client success (account management) experience in employer-sponsored benefits
Advanced knowledge of microsoft office products (excel, power point, word)
Excellent oral and written communications; an ability to present information in a way that establishes rapport, persuades others, gains understanding.
Who we are:
Centivo is a new type of health plan for self-funded employers that is built to save 15 percent or more compared to traditional insurance carriers and is easy to use for employers and employees.
Centivo`s mission is to bring lower cost, higher quality healthcare to the millions of working americans who struggle to pay their healthcare billsWith centivo, employers can offer their employees affordable and predictable costs, a high-tech member experience, exceptional service, and a range of benefit options including both traditional and proprietary networksCentivo develops high-value networks in partnership with leading local healthcare providers and uses data analytics to refine the network and navigate members to the right providersMembers get a partner for all their healthcare needs through a primary care-centered model, as well as expanded access and fully integrated virtual care.
With offices in new york city, buffalo, ny and denver, co, centivo is backed by leading investors including bain capital ventures, maverick ventures, bessemer venture partners, ingleside investors, rand capital, company ventures, and oxeon investmentsLearn more at centivo.com.
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