Application support analyst – payment handling
Position location: remote
Camping world job #21-8992
Good sam’s denver office has an attractive opportunity for an application support analystYour primary role will be to support software applications and systems critical to the various operations of our good sam membership systems environmentThe key focus of this role will be to ensure all membership transactions are processed accurately and timelyDaily tasks will include diagnostics, troubleshooting, identifying software problems during outages, and making sure that all the critical software components are recovered in a timely mannerReports directly to the director of membership applications in the information technology department.
Monitor daily automated and manual processes to ensure accurate and timely handling of good sam transactions, especially those dealing with payments.
Monitor job, server, and program status, providing troubleshooting within guidelines and contacting other team members for next level support.
Working as part of the it applications, development, and operations team to solve problems for and provide necessary services to other departments and field personnel
Assist development teams with schedule optimization and recommend improvements as needed.
Identify areas for software improvements and work with it staff to address.
Work with it reporting and analytics staff to define and refine operational dashboards and reporting.
Provide reports and status to management and business leaders on status of payment handling systems.
Work in pci environment to troubleshoot payment processing issues and coordinate with payment processing vendors to identify and resolve issues.
Must be able to learn a variety of other applications and be able to provide systems support during assigned on-call periods.
4+ years of experience in supporting system software in on-premises, saas and paas environments.
Requires strong analytical skills to troubleshoot and correct application issuesOracle pl/sql or sql scripting skills a big plus.
Experience with functional or system-level testingWill develop a quick understanding of our systems and how they fit in with the entire environmentTesting may include running transactions, generating reports, evaluating outputs, etc.
You should be adept at quickly learning new platforms, and then owning the support/care of that platform, and then training other support staff.
Requires the ability to convey technical information in non-technical terms.
Strong interpersonal skills – including the use of written, electronic, and oral communication.
Sound reasoning, analytical, and problem-solving aptitude; detail oriented.
Ability to work in a team-oriented, collaborative environment.
About camping world
The outdoors is a big place and just as it offers endless adventures, so does our company.
Camping world is your premier one-stop-shop for everything rvAlong with rv parts and accessories, we also offer a full selection of new and used rvs for saleOnce you buy an rv, should it need a little tlc, our rv spa detail and refurbishment centers are there to make it shine like newHowever, if the problem is under the hood, our nearly 2,000 service bays, over 1,600 technicians and 100+ collision centers scattered around the country are ready to get you back on the road in no time.
As the rv industry leader, camping world is always looking for new and better ways to enhance your rv and outdoor experienceCamping world - like the great outdoors - is a big place, full of opportunity and we make it our mission to equip you for itWe`ve got an awesome team already, but there`s always room for more! are you ready for a new adventure?
Full-time associates are offered a comprehensive benefit package including medical, dental, vision, pto, 401k and more!
We are an equal employment opportunity employerThe company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.