As a senior account manager within the care management account management organization you will be responsible for exceeding internal/external client expectations of the care management program(s) via supporting health plans and employer groups across the product portfolioThe senior account manager will be responsible for maintaining day to day business relationship with key internal and client personnel and understanding their objectivesUnderstanding of these objectives is required to proactively recommend and promote the care management program to assist in meeting client business objectivesThe senior account manager is responsible for the performance of contracted programs and services and supports efforts tied to overall client satisfaction, retention and expansion of national, complex key client accountsThe position will facilitate delivery, interpretation and presentation of financial and client reportsThe senior account manager will serve as a subject matter expert for the sales/account management teamThe senior account manager may be responsible for an assigned client base in addition to supporting national, key complex clientsKey functions include onsite review preparation, facilitation of client calls, reporting product outcomes and values as well as all activities in support of retaining our client baseAs a member of the client facing team, the senior account manager may represent care management at regional and national client conferences and other functionsThe senior account manager may also facilitate and assist with onboarding new team members and providing training to the sales/account management team.
Additional responsibilities for the senior account manager include:
Own, retain and contribute to upsell into assigned client base and support care management and pbm account executives as needed.
Track and forecast changes in assigned client base that would impact revenue and communicate that effectively within the organization.
-manage/assist with legal and contracting needs for assigned client base as applicable - including, changes to contract terms, assisting or facilitating contract renewal, upselling, and interpreting contractual deliverables.
Build and maintain relationships client contacts within assigned base and in support of the care management and pbm account executives.
Management of day to day contact with assigned clients
Facilitate, lead and manage all follow ups from client conference calls on routine basis.
Create and maintain project plans for each assigned project, discuss and assign tasks to appropriate staff and update project on a timely basis.
Create agendas, schedule and facilitate internal and external meetings with parties as appropriate.
Document and track open items via current tracking system.
Work closely with internal and external teams to proactively identify actual and potential problems.
Facilitate discussions with appropriate team members and institute preventive steps to ensure tasks accurately and according to agree upon timelines.
Proactively identify and escalate critical issues where company resources and capabilities do not meet client expectations.
Perform other projects, work and activities as assigned to ensure continuous service to our internal and external customers.
Present the care management program(s) and effectively communicate program value both to internal stakeholders and external client base.
Travel
Ability to travel(10-20%)
Required qualifications
2+ years account management within a healthcare or technology environment
Covid requirements
Covid-19 vaccination requirement
Cvs health requires certain colleagues to be fully vaccinated against covid-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one covid-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employmentPlease note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
Preferred qualifications
Create efficient processes for both internal and external customers
Excellent interpersonal skills and communication skills
Ability to be flexible and change direction as needed
Ability to motivate and drive team to successful, on-time results
Ability to manage complex groups and prioritize competing objectives
Facilitation and organizational skills; demonstrated ability to follow-up and follow through on tasks
Facilitation and organizational skills; demonstrated ability to follow-up and follow through on tasks
Experience with microsoft tools/office, powerpoint, word, teams, excel and salesforce.
Education
Bachelor`s degree or equivalent experience required
Business overview
Bring your heart to cvs health
Every one of us at cvs health shares a single, clear purpose: bringing our heart to every moment of your healthThis purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing worldAnchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our heart at work behaviors™ support this purposeWe want everyone who works at cvs health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
Cvs health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which cvs health provides management servicesWe do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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