Job details
Job type full-time
Benefits pulled from the full job description
Health insurance paid sick time
Full job description
What is cred?
Cred is an exclusive community for india’s most trustworthy and creditworthy individuals, where the members are rewarded for good financial behavior.
Cred was born out of a need to bring back the focus on a long lost virtue, one of trust, the idea being to create a community centered around this virtueA community that constantly strives to become more virtuous in this regard till they finally scale their behavior to create a utopia where being trustworthy is the norm and not the exceptionTo build a community like this requires a community of its own; a community special in its own way, working towards making this vision come true.
Here’s a thought experiment: what do you get when you put a group of incredibly passionate and driven people and entrust them with the complete freedom to chase down their goals in a completely uninhibited manner? answer: you get something close to what we have at cred; cred just has it better.
Here’s what will be in store for you at cred once you join the team
What will you do?
Design and implement policies and sops related to insurance claims processing
Address complex claims queries and escalations coming in from members
Handle queries/escalations from internal & partners
Define, track and improve ops metrics
Monitor, investigate all the rejected and withdrawn cases to improve the customer experience
Liaise with relevant internal teams/pocs from a product standpoint and provide timely resolution/support to the team to remove roadblocks or possible customer escalations
Motivate, guide and groom team members to improve productivity, quality and overall efficiency
Proactively identify process risks and implement action plans to address them
Focus on customer experience at all times and inspire the team to do so as well
Leverage technology as well as internal and external product solutions to achieve the scale through automation and defect elimination
Manage cross-functional stakeholders across customer support, tech, product, business, risk, compliance, legal
You should apply if you have:
5+ years of experience in managing insurance claims processing
Minimum 3 years of experience in managing 10-15 team members
Good leadership and organizational skills
Interpersonal skills with ability to build rapport with all stakeholders
Ability to present ideas and solutions in a clear and concise manner
Excellent communication skills (both oral and written)
Have an eye for detail and can multi-task effectively in a demanding environment
How is life at cred?
Working at cred would instantly make you realize one thing: you are working with the best talent around youNot just in the role you occupy, but everywhere you goTalk to someone around you; most likely you will be talking to a singer, standup comic, artist, writer, an athlete, maybe a magicianAt cred people always have talent up their sleevesWith the right company, even conversations can be rejuvenatingAt cred, we guarantee a good company.
Hard truths: pushing oneself comes with the roleAnd we realize pushing oneself is hardworkWhich is why cred is in the continuous process of building an environment that helps the team rejuvenate oneself: included but not limited to a stacked, in-house pantry, with lunch and dinner provided for all the team members, paid sick leaves and a comprehensive health insurance.
To make things smoother and to make sure you spend time and energy only on the most important things, cred strives to make every process transparent: there are no work timings because we do not believe in archaic methods of calculating productivity, your work should speak for youThere are no job designations because you will be expected to hold down roles that cannot be described in one wordSince trust is a major virtue in the community we have built, we make it a point to highlight it in the community behind cred: all our employees get their salaries before their joining dateA show of trust that speaks volumes because of the skin in the gameThere are many more such eccentricities that make cred what it is but that’s for one to discoverIf you feel at home reading this, get in touch.
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Posted 30+ days ago
