Job type full-time
Full job description
Sailthru is the largest sender of personalized email on the planetBut we’re so much more than an email provider or cross-channel marketing hubWe’re committed to creating true partnerships with our clients, not just being another vendorWorking with some of the biggest names in ecommerce and publishing, we deliver personalized email, mobile messaging, and onsite experiences to billions of consumers every year.
Sailthru is proud to be part of the cm group, a world-class portfolio of technology products including campaign monitor, delivra, emma, liveclicker, vuture, and selligentOur mission is to be the most respected, fastest growing marketing technology company in the worldWe have teams all over the globe — from new york city to san francisco to london to new zealand — making it a reality.
As a product manager at sailthru, you’ll be leading the charge on product management and strategy for your product areaYou’ll work with your colleagues in product as well as many other areas to solicit, evaluate, organize, and prioritize customer feedback and translate that into products and features that drive significant business impactYou’ll join a team of passionate technologists who enjoy a fast-paced, agile development culture.
What you’ll do:
Own product strategy defining the plan for successful development, commercialization and adoption of our core email product run mainly out of the new york city area.
Build a nimble and collaborative environment where others are as passionate as you.
Partner with the customer success and sales teams to engage our customers and prospects, and assess the ways in which our platform can enhance their end users’ experience and drive improved customer value and retention.
Work with prospects and customers to uncover new or changing customer use cases and business needs, and generate the corresponding product specs/requirements.
Reflect customer needs in our product roadmap via leadership in roadmap planning, sprint ceremonies, and strategic review sessions.
Utilize data (adoption/utilization metrics, support tickets, sales performance, and more) to define success or failure, and make informed decisions as you work with engineering to ship iteratively and often.
Learn our product offerings inside-and-out and develop the expertise to take on anything from a sales support call to a client feature discovery session.
Drive clear communication to all constituents including engineering, product marketing, sales, operations, and enablement on product commercialization efforts.
Continuously assess the competitive landscape to ensure that the product maps to both customer needs and market requirements.
Who you are:
You are familiar with product development processes such as agile and scrum, with prior experience partnering closely with engineering teams.
You have shipped a variety of products requiring significant cross-functional teamwork and can speak to the process of designing and building them in great detail.
You have an aptitude for articulating technical and product solutions to internal and external audiencesYou revel in the opportunity to shape dialogue and drive consensus, whether presenting to a room of 5 people or 50.
You have exceptional relationship management skillsYou lead with empathy, and as a result, build authentic and trustworthy connections with both internal and external stakeholders.
You understand the challenges of digital marketing and the importance of utilizing data to measure the efficiency of marketing strategies.
4+ years product management experience at a web-centric organization, several of which should include full ownership of a product roadmap and vision.
Prior saas experience, ideally with a history working with multi-channel marketing technologies.
B.s(or equivalent) in communications, science, engineering, mathematics or computer science.