Order management
Be the key internal focal point for a dedicated customer portfolio, in very close cooperation with
The responsible sales representative(s)Have full a-z responsibility for customer orders from
Order entry to invoice, regarding all order types, including coordinating order management and
Order fulfillment activitiesContact plants to prepare material and documentationAssist in
Calculating and creating offers in internal system, and sending offers to customers in
Cooperation with the relevant sales representativeGuarantee optimal service to the customers
Through close cooperation with operations, logistics, sales force and accountingRespond
Promptly to all customers’ inquiries (regarding iESamples, documentation requests, product
Inquiries, prices, delivery etc)Ensure administrative handling and follow-up of claims in close
Cooperation with the sales staff and quality managerTactfully handle customer’s special and/or
Urgent requirements to allow reasonable flexibility yet minimize impact on daily operation in
Terms of cost and process complianceReview daily monitoring reports to ensure customer sales
Order meets customer requirementsCollaborate with finance for billing documentsCarrier
Management assure the compliance of transport, labelling, documents, special markings and
Monitoring with the gmp+ regulations, especially in case of trading for feeding purposes.
Coordinate orders with operations and warehouse for dispatchOrganize and monitor freight.
Develop good relationship with the distributors, freight forwarders, third party suppliers, etc.
Perform a service supplier performance measurementStrictly adhere to business processes,
Guidelines and trade compliance rulesCooperate effectively with logistics functions and
Business segmentsProvide and follow up on accurate business documentsRegularly meet with
Forwarding agents to address the operational issues and work out corrective actions if needed.
When applicable coordinate with freight forwarders to arrange cargo bookings with ocean
Carriers and arrange with trucking company the inland transport of containers to supplier`s
Facilities for loading and back to port of embarkationWhen applicable prepare all import
And/or export documentation required for an order transaction (bills of lading, commercial
Invoices, packing lists)Follow up with transportation suppliers, freight forwarders and
Warehouse suppliers to ensure that orders are shipped as scheduled and advise customer
And/or agent of shipping details; anticipate any problems or delays with their orders, and keep
Customers and sales advisedWhen applicable perform shipping functions for all off-site
Warehouse ordersIn coordination with logistics and the warehouse ensure carrier
Arrangement and complete post goods issue in erp systemQshe
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Posted 30+ days ago