About cdk global, inc
Cdk global (nasdaq:cdk) is a leading provider of integrated data and technology solutions to the automotive, heavy truck, recreation and heavy equipment industriesFocused on enabling end-to-end, omnichannel retail commerce through open, agnostic technology, cdk global provides solutions to dealers and original equipment manufacturers, serving nearly 15,000 retail locations in north americaCdk solutions connect people with technology by automating and integrating all parts of the dealership and buying process, including the acquisition, sales, financing, insuring, parts supply, repair and maintenance of vehiclesVisit cdkglobal.com.
Remote positionWork from home.
Also available near salt lake city, ut; boise, id; las vegas, nv; san jose, ca; denver, co; seattle, wa
The mission of the performance manager (associate business process analyst) at cdk global/elead is to provide the best-in-class customer service to the dealership client baseIt is the responsibility of the performance manager to empower the dealership with information, training, and value to ensure product usageThe performance manager is responsible for a group of dealershipsThe effective performance manager will build value in the elead line of products by building strong client relationships and serve as a product expert to answer questions, evaluate product usage, train new staff, and analyze the dealership utilization of the software as it relates to their processesAdditionally, the performance manager leverages the relationship to create opportunities to sell additional products.
Provide monthly call contacts to assigned dealerships.
Set benchmarks on product utilization that are achievable and coach dealerships on best practices to reach those benchmarks.
Be able to discuss the elead suite of products and demonstrate the functionality and value of the products.
Provide dealerships with suggestions based upon industry standards where system utilization will help them identify more sold vehicle opportunities and increase employee accountability.
Take advantage of opportunities to continue to grow your knowledge base on the elead and cdk suite of products.
Identify key indicators of a lack of crm usage and report as needed to the management staff.
Create relationships with dealers that are in your assigned group of stores that promotes product usage and account growth.
Understand client utilization trends and make proactive contacts.
Resolve client utilization concerns and escalate technical difficulties to the elead helpdesk.
Create and maintain a professional working atmosphere.
Maintain a level of attrition which is below 1.25% of annualized monthly recurring billable.
Prefer 1-2 years of relevant experience
Outstanding customer service skills
Organization and prioritizations skills
Excellent communication and relationship-building skills
Effective at training over the phone and articulating product value
Knowledge and experience working with ms office products
Some college preferred
Cdk global knows you have passions outside of workYou have family, friends, sporting events, and lots of things going onThat’s why we offer a comprehensive benefits package to not only take care of you but your family as wellAll of our benefits are effective the first day of employment including 401k matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.
At cdk, we pride ourselves on having a diverse workforceWe value and celebrate the uniqueness of individuals and the different perspectives they provideWe offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.