Cissdcso zone
Required experience 2 - 5 years posted on 03 aug 2022
Basic section band junior management grade g designation support engineer employment type - organisational company cissd business unit core function function strategy sub function design centre cost center shared country india zone cso zone state telangana working location hyderabad sub unit hq
Skills
Skill
Minimum qualification
Bca - bachelor of computer application
BSc(it/computer)
Mca / mcs - master in computer app / sc.
MSc(it/computer)
Certification
No data available
Working language
No data available
Job description
Position/designation
Support engineer
Grade/level
G
Project/unit
Design centre
Project duration
Two years
Reports to
Tech documentation specialist
Location
Hyderabad
Travel
20-30%
About us
Care is a not-for-profit organisation working in india for over 70 years, focusing on alleviating poverty and social injusticeWe do this through well-planned and comprehensive projects in health, education, livelihoods and disaster preparedness and responseOur overall goal is the empowerment of women and girls from poor and marginalised communities leading to improvement in their lives and livelihoods.
During fy 2020-21, care india directly reached out to 52.7 million people through 53 programmes across 18 states, covering more than 130+ districtsWe are part of the care international confederation, working in 100 countries for a world where people live with dignity and security.
Care india seeks a world of hope, tolerance, and social justice, where poverty has been overcome and people live in dignity and security.
Our goal is to ensure that women and girls from the most marginalized communities are empowered, live in dignity and their households have secure and resilient livesCare india aims to accomplish this goal by working with 50 million people to help them have quality health, education, livelihoods and overcome the effects of disasters.
Our employees are committed to care’s values, code of conduct, and safeguarding commitments towards a safe workplace for all, including the principle of ‘do no harm’They are also responsible to uphold and strengthen our safeguarding commitments in their roleTo know more about our safeguarding policies please visit our website link given below.
Www.careindia.org | regdAs care india solutions for sustainable development
Project details
The design centre aims to design breakthrough innovations leveraging care’s existing programs in health, education, livelihood, and humanitarian assistance, validate them through care’s global network, and productize validated solutions for global deployment through care international member partners.
Design centre is set up within the international institute of information technology, hyderabad, with an enabling environment and ecosystem for design thinking, yet working closely with program verticals.
The design center will closely work with iiit-hyderabad and the innovation ecosystem to integrate problem areas identified by care india, incubate them in the center to get solved and productized into advanced technology & non-technology-based innovations that will be implemented and scaled across domestic and international geographies.
Job summary
S/he who creates and execute training and roll out plans
Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve user issues
Roles and responsibilities
The incumbent will be responsible to:
Assist in installing, implementing, and training of the products and platforms at the user side
Take ownership of user issues reported and see problems through to resolution
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to users
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge base tech notes and articles
Follow the sla for issues with respect to the sever it
Key relationships
Tech support engineer will report to head digital platformsS/he will collaborate with the other team members of the team.
Qualification & experience
Essential:
Proven working experience (min 1 year) in enterprise technical support, it support or as a technical engineer
In-depth knowledge in the product that the technician is supporting.
Strong problem-solving skills
Excellent client-facing skills
Fluency in english, along with excellent written and spoken communication skills
Preferred bachelor’s / master’s degree in computer science engineering or a related discipline, or equivalent work experience required
Skills & competencies
Agile experience: should be able to understand scrum ceremonies and able to demonstrate experience in agile
A result-oriented individual with the ability to work to deadlines, communicate and work effectively with other team members both on-site and remote.
Very high learning agility; aptitude and speed of learning new and variety of subjects; ability to learn fast and in smart ways; versatility in interest areas
Handy with all kinds of technologies, natural interest to be updated about new developments in the field of technology, and, ability to think about how to contextualize those new technologies in different contexts for improving efficiency and effectiveness
Ability to translate new ideas into an implementable model
Initiative taking, self-starter, ability to work without external motivations; pro-activeness and openness to embracing new technologies
Innovativeness and creativity in solving problems
Ability to travel extensively when needed
Flexible with working hours and work prolonged hours when there is a requirement
Ability of multi-tasking
Excellent eye-for-details
Go-getter and a pro-active contributor to product development
Hiring insights
Job activity
Posted today