Job type full-time
Full job description
Bhs optimizes organizational performance by empowering individuals to achieve their fullest potentialFor over 38 years, bhs has provided comprehensive well-being solutions to thousands of corporations, agencies, institutions, associations, and organizations across the globeOur assistance programs, well-being services and behavioral health care coordination solutions improve the health, productivity and safety of employees and the culture, performance, and profitability of organizations.
This is a call center-based positionProvides telephonic holistic needs assessments, in-the-moment crisis intervention, and problem resolution for participants connecting with bhs servicesThis position works collaboratively with all departments to ensure customer and participant satisfaction of program services.
This is a remote positionBhs is seeking candidates throughout the usApplicants outside of maryland will be considered for this role.
Duties and responsibilities:
Accepts calls for all program service requests
Conducts client intake and perform holistic needs assessmentThis includes assessment for various risk factors including depression, substance abuse, domestic violence, child/elder abuse, threats of violence, suicide and homicide
Uses various interventions such as: motivational interviewing, solution-focused consultation, behavior modification, intrinsic coaching, etcTo resolve participant issues/concerns
Assists callers in crisis situations and identifies immediate solutions for trauma
Manages all aspects of client’s case until case closure
Maintains accurate and complete client information in our customized computer program
Connects clients to appropriate employer and/or community benefits
Ensures client satisfaction
Participates in on-call rotation
Performs miscellaneous job-related duties as assigned
Master’s degree in social work, counseling or related field
Specializations in employee assistance (eap) and/or well-being programs or related fields
Eap and/or case management experience
Previous work in call center
Work experience in roll that required use of clinical acumen
Fluent in spanish is preferred, but not required
Open availability monday - friday 9:00 am - 5:30 pm est
To learn more about bhs, visit bhsonline.com
Bhs and guide+thrive provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any typeBhs fosters an environment of inclusion, diversity, openness, and respect for all differences, including but not limited to race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity (transgender status), domestic partner status, marital status, disability, aids/hiv status, height, weight, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.
This schedule for this position is monday - friday 9:00 am - 5:30 pm est