Job type full-time
Full job description
Ecommerce infrastructure on the internet is fragmented and brokenBolt is a world-class buying experience available for all online businessesWe`re building a future where retailers can eliminate the massive operational overhead and technical debt associated with online checkout and payments, and where customers can buy instantly and securely across the internetTo solve such a large problem, we`ve put together an incredible team and are selectively adding to it.
Bolt is looking for an implementation manager to drive fast, efficient, and delightful on-boarding for new customersWorking in partnership with customer success, integrations, and sales teams, you’ll own the strategic on-boarding process including: managing timelines, projects, stakeholder alignment, and expectation setting across internal and external teams.
Ideal candidates have the ability to understand the technical complexity, a keen sense for managing people, and a great ability to get stuff doneDeep curiosity and the ability to go above and beyond to tackle big problems are key!
Get deeply familiar with bolt`s platform and product offering
Manage customer on-boarding projects
Identify and tackle blockers to getting customers live quickly
Communicate and align with internal and external stakeholders
Create and own project plans
Design methods for repeatable projects
Automate as much as possible
Deliver speed and quality for all on-boarding projects
Help build internal integration and services ability
Provide customers with advice on bolt configuration and shopping cart design
Document process changes for customers` accounting and customer service teams
3+ year of technical project management at a b2b saas company
Empathetic attitude with engineers and customers
Great communication skills
Process oriented mindset
Ideal candidates have either strong academic credentials or experience at a top employerConsulting experience is a plus.
Comprehensive health coverage: medical, dental and vision
Paid parental leave
Cell & wifi stipend
Work from home stipend
Virtual team events
Bolt is proud to be an equal opportunity workplaceWe are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran statusPursuant to the san francisco fair chance ordinance, we will consider for employment qualified applicants with arrest and conviction recordsIf you have a disability or special need that requires accommodation, please let us know.