Salary $50,000 - $60,000 a year job type full-time
Full job description
Bold group is looking for an implementation technician to join our teamThe implementation technician is responsible for providing excellent customer service for installing/troubleshooting software, hardware enhancements, upgrades and scheduled maintenance while documenting processes and issues accurately.
You have a strong work ethic and thrive in a fast-paced, collaborative settingYou`re a critical thinker who possesses strong organizational, analytical and communication skills, including the ability to connect authentically with people via the phone and emailThis position manages the development, resolution, and delivery of various digital projects from start to finishBecause of this, you love prioritizing initiatives, tracking impact, and putting out firesOn the strength’s spectrum, you are well rounded between executing, influencing, relationship building, and strategic thinking.
The bold group, an evercommerce company, serves the electronic security industry with the most comprehensive array of alarm monitoring and integrated financial management solutions tailored to achieve optimal business performanceBold group’s product portfolio features the renowned alarm monitoring systems manitou, stages®, and simsThese leading alarm monitoring systems are complemented by the industry’s top accounting and business management systems: the sedonaoffice suite and the bestselling alarmbiller system.
Interested candidates must adhere to the bold group core values:
Our team protects the bold group reputation by always maintaining a high level of integrity.
We hire team players that have a positive attitude and are invested in the success of both their peers and the company.
We encourage innovation and welcome creative and forward-thinking problem-solvers.
We consider the bold team a family; we maintain a culture of respect, offer a family-oriented environment, and give back to our community.
Bold group’s headquarters office in colorado springs, coloradoThis position is open to remote, in office or hybrid work based on the candidates preference.
Install and configure software on customer sites remotely
Provide excellent customer support via phone or email to assist in troubleshooting issues that may include software, hardware or networking issues, in a high-volume capacity
Document all activities and customer contact into our crm software
May include minimal customer training
Maintain organization information
Show initiative and act independently to resolve tasks, manage multiple priorities and follow through on tasks to completion
Ability to be flexible and complete tasks outside of normal business hours (if needed)
Travel to client sites may be occasionally required
Experience and skills:
2+ years of customer service experience
2+ years of it work experience
Strong working knowledge of laptop/desktop computers (dell, ibm, hp, toshiba, etc.)
Strong knowledge of server o/s and hardware technologies (windows, osx, linux/unix)
Analytical and problem-solving skills
Effective verbal and written communication
Able to multi-task work load with shifting priorities in a customer first environment
Familiarity with technical terms and concepts
Ability to navigate standard office software without difficulty
Familiarity with alarm receivers, alarm monitoring process and accounting software
Experience thriving in a fast-paced environment
Familiar with central station environment
Central station automation software experience is a plus
Decision-making, problem solving and creative thinking skills in customer-first environment
Ccent certification preferred
Ccna certification a plus
Oracle or sql database certification a plus
Spanish language proficiency is a plus
Benefits & perks:
Robust health and wellness benefits
401(k) with match
Public transportation reimbursement
Start with 17 vacation days, 11 holidays, and a day off to volunteer each year
Snacks, lunches, and happy hours (as our offices reopen)
Continued investment in your professional development
Compensation: the target compensation for this position is $50,000-60,000 in colorado and most remote locationsFinal offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.
Evercommerce is an equal opportunity employer and we value diversity at our companyWe do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability statusWe look forward to reviewing your credentials and getting to know more about your experience!