Salary $15 an hour job type full-time
Full job description
Are you that go-to person when someone has a question about their tech devices? do you love helping others by sharing your technical knowledge? bluegrass network’s helpdesk team makes people feel good by helping customers with their connectivity to internet, cable tv, and telephone products.
As a helpdesk technician, you provide insightful advice and friendly, hands-on technical support to customers in needYou will quickly diagnose the company’s products such as home internet, email, telephone, and cable tv issues on the spot, explaining situations with patience and compassionYou stay conscious of their time demands as well as your ownEnsuring the trust of customers and coworkers alike as you respond to phone calls, chats, and emailAs a helpdesk technician, your goal is to provide a customer friendly, first call resolutionWe are looking for people who identify problems and provide feedback to ensure our customer service stays relevant and current.
Work from home and advancement opportunities are available.
Onsite training schedule six (6) weeks
Monday – friday 8 a.mTo 5 p.m– first five (5) weeks, final week is 1 p.mTo 10 p.m.
After training schedules vary
Will be required to work some weekends and holidays as we are a 24/7/365 operation.
High school diploma or ged
Ability to read, write, speak and understand english
Ability to multi-task and have organizational skills
Strong people skills and a knack for problem solving
Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
Exceptional pc and customer service skills
Ability to write in a technical format.
6 months or more experience in a call center environment
6 months or more experience in customer service
We offer comprehensive compensation and benefits package that includes health, dental, vision, vacation time, holiday pay, and an outstanding 401k.
Remote interview process
Personal protective equipment provided or required
Social distancing guidelines in place
Sanitizing, disinfecting, or cleaning procedures in place
An equal opportunity employer m/f/d/v