Job type full-time
Full job description
At bite, new ideas for building a sustainable planet have a way of becoming extraordinary consumer products very quicklyIf you bring passion for your job and dedication to our mission, there`s no telling how large of an impact our small team can make.
We are reinventing personal care by making innovative products in refillable formats and with clean ingredients that are better for our bodies and our planetWe’re looking for a smart, ambitious, problem-solver with an entrepreneurial spirit to join us in building the world’s most sustainable personal care companyWe are an early stage start up experiencing rapid growth while prioritizing our desire to remain a small and scrappy team with high impact and exceptional output.
About the role
We’re searching for a remote customer support manager to join our team in providing amazing support to our customersYou’ll lead by example and provide feedback to team members on a regular basis to ensure best customer service practicesYou understand that great customer care is vital in maintaining a satisfied, loyal customer-base which is critical to driving success for the company.
Who you are
You have at least 2 years of experience managing and scaling a successful customer support team
You are a strategic thinker who with the appropriate combination of information and good judgment is able to guide decision making
You’re a self-starter, incredibly organized and can manage projects independently from beginning to end
You are detail-oriented and enjoy engaging in all aspects of the business
You have a strong critical thinking ability in technical & non-technical issue
You are driven - nobody pushes you to excel, it`s who you are
You embrace the heart and scrappiness of an early-stage startup
You have excellent written and verbal skills
You thrive in fast-paced environments and have a natural inclination for problem solving
You are passionate about the environment
You have experience using intercom, shopify, gorgias, slack, notion
What you’ll do
Manage a remote customer support team through constant coaching and feedback to provide an incredible support experience to our customers
Help refine and standardize processes to help rebuild the `customer playbook,” improve customer outcomes, and increase the efficiency of the team
Set customer support goals for team members and help them reach those goals
Manage high volume of inbound emails, chat messages, texts and calls
Stay current on the latest industry trends and techniques to deliver the best customer experience
Create weekly and monthly reports and surveys
Track and monitor the most common customer issues, identify any areas of concern or opportunities to improve
Interact with customers and handle customer queries and complaints when needed
Oversee order cancellations, refunds etc.
What we offer
Competitive compensation associated with experience
Equity in a rapidly growing company
Professional development budget
Flexible vacation policy
Opportunity to take ownership of an important area of the business and grow your career
In order to be considered, please include a resume and a salary requirement.
No recruiters or agencies please.
Bite is an equal opportunity employer
Our company is committed to the fair utilization of our human resources and to a policy of equal opportunityWe will not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to: veteran status, race, color, religion, sex, gender, marital status, national origin, medical condition, physical or mental disability, sexual orientation or age.