Job type full-time
Full job description
You are exactly our type!
Remote-new england usa region
Axess americas, the north american division of team axess (located in salzburg austria) is a worldwide leader of professional access control and ticketing solutions for ski areas, sports venues, amusements parks and fitness clubsWe have an immediate opening for a support technician position for a talented individual who is personable, well organized and highly skilledThis position is remote and must be located within proximity to a major airport and within driving distance to east coast and canadian ski resorts.
This position encompasses a wide variety of technical tasks and will appeal to someone who has a passion for the ski industry and prefers a mix of office- and field-based activities:
Answer support phone calls and emails, including hot line phone support during traditional, holiday and non-business hours, in a calm, professional, and courteous manner.
Provide help desk support on a variety of proprietary and off-the-shelf software and hardware products including point-of-sale equipment, access control gates and turnstiles, printers, and scanners.
Respond to support requests in accordance with axess americas established internal service level agreements (slas).
Log, track, and update support tickets using email and defined software.
Become a subject matter expert and mentor for knowledge share and training on new and existing products.
Create and execute customer-centric programs to ensure success.
Provide on-site support for installation, maintenance, and repairs of equipment and systems.
Act as company liaison with office it vendors and new and existing axess employees.
The position shall continuously seek out opportunities to improve the customer experienceThis may include sourcing new technology when appropriate, periodically revisiting established processes to evaluate overall effectiveness and ease of use and/or changing product configurations.
Other duties & responsibilities as assigned.
Applicants must possess the following minimum qualifications:
3-5 years of relevant technical support experience with a a technology solutions provider or resort.
Ability and desire to work independently and be accountable for ensuring customer success.
Windows troubleshooting skills, familiarity with basic sql and database management knowledge, networking fundamentals.
Experience with the microsoft office suite of tools.
Ability to adopt and learn company technology platforms.
Good judgment and proven ability to effectively prioritize and coordinate multiple tasks in a group environment.
Strong preference for fluent spanish literacy.
Strong initiative to seek additional tasks and follow-up on pending projects.
Physical ability to install, maintain, and repair axess hardware and software at the customer site, including on unimproved and difficult terrain in adverse weather.
Ability to work as part of a team and convey a positive and professional attitude towards other staff members, clients and vendors.
Strong written and verbal communication skills.
Potential for domestic and international travel necessitates valid passport or ability to acquire passport.
Critical thinking and troubleshooting skills.
Job type: full-time
Starting date: november 1, 2021
Education level: associates degree in computer science or similar supporting professional industry experience
Experience level: 3-5 years
Work location: park city, utah
Axess americas is an equal opportunity employerWe r ecognize people as our most valuable assetOur competitive salary and benefits package include company paid medical and dental insurance, prescription drug coverage, paid sick/vacation time, and paid company holidays
Local applicants encouraged to apply, no relocation availableEmployment contingent upon successful completion of background investigationQualified applicants apply at https://www.teamaxess.com/en/careers with cover letter, resume and references.