Job type full-time
Full job description
Job summary: responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.
May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).
May identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.
Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
Maintains and updates electronic and/or hard copy records as required.
Other duties as assigned.
Job level specifications:
Mastery knowledge of the job, practices and procedures, as well as how it affects the organizationDevelops process improvement for a wide variety of tasks.
Consistently works on highly complex problems requiring independent action and decision-makingDetermines best course of action to resolve problems and makes recommendations for improvement.
Work is performed under little or no guidance and assigned in the form of broad objectivesSignificant creativity and ingenuity are expected to recommend solutions to complex problems and additional challengesMay act as informal team lead and/or coach less experienced team members.
Frequent collaboration with management, external contacts and/or other teamsCoordinates efforts with other departments for optimal efficiencyMay act as a point of contact for individuals internally and/or externally.
Actions may impact the department and the organizationErrors may be difficult to detect and remedy and may require significant expenditure to resolve.
Typically requires a minimum of eight years of related experience.
Education and certification(s):
High school diploma or equivalent
Extensive computer, email, phone, communication and problem solving skills.
Must be able to multi-task and work in a fast paced environment.
May require fluency in more than one language.
The above statements are intended to describe the general nature and level of work being performedThey are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
Posted 6 days ago