Job type full-time
Full job description
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for allWe are looking for a technical account manager (tam) to join our client technology teamAs a tam you will draw on your customer-facing skills and technical acumen to help our most complex and strategic customers successfully adopt and support athenahealth’s browser based solutions in their tech infrastructure environmentsThis role acts as an extension of customer it and collaborates with customer success management (csm) teams for responding to and addressing account needs.
As a tam, you will engage with diverse stakeholder groups, including executives of large enterprisesYou will utilize your relationship management skills and technical credibility to effectively communicate at all stakeholder cohort levelsResponsibilities include understanding and proactively preventing client-side technology issues from occurring, quarterbacking client-side technology issues when they do occur, building deep relationships with client-side technologists, and collaborating with cross-functional teams on technical initiatives.
Experience supporting web applications in complex desktop and network environments is core to the roleApplication troubleshooting, desktop packaging and deployment, and network troubleshooting are typical opportunities of engagementIn addition, tenacity and the ability to research and understand client side problems to closure is a mustA former healthcare it manager who is looking for a different day to day experience would be an ideal candidate.
But enough about us; let’s talk about you.
You are passionate about building strong customer relationships and delivering customer-centric solutionsYou can make decisions and act without complete information or a clear road mapYou have strong analytical and technical skillsets and are looking for a team that emphasizes a teach and learn culture, alongside formalized continued educationJob responsibilities
Quarterback technology issues that impact athenanet’s usability for assigned clients
Develop strategic relationships with stakeholders to understand a customer’s business and develop strategic roadmapsManage quarterly business reviews and executive sessions to better understand business and technical needs.
Plan for customer events and launches, partnering with support, engineering, and sre to ensure customer success during critical momentsWork with customers and support to guide issues/escalations to resolution.
Help shape the technical toolkit and capabilities required on the team to solve operational challenges
Bachelor’s degree in computer science, engineering, related technical field or equivalent practical experience.
Knowledge of it operations, database systems, networking, it security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
Experience supporting customers in cloud operations (launch and capacity planning, product release management), technical support, escalation management, or it consulting.
Experience translating business requirements into technological solutions and collaborating across business units.
Strong analytical skills with emphasis on using logging and visualization tools to spot patterns and transform raw data into actionable insightsSql knowledge is a plus but not required
About athenahealth here’s our vision: to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for allWhat’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teamsOur 10 offices across the united states and india — plus numerous remote employees — all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don`t take ourselves too seriouslyBut our work? that’s another storyAthenahealth develops and implements products and services that support us healthcare: it’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goalWe continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: we are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.
Giving back is integral to our cultureOur athenagives platform strives to support food security, expand access to high-quality healthcare for all, and support stem education to develop providers and technologists who will provide access to high-quality healthcare for all in the futureAs part of the evolution of athenahealth’s corporate social responsibility (csr) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathonsAnd we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
We also encourage a better work-life balance for athenistas with our flexibilityWhile we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-timeWith consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situationAthenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by lawWe’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application processIf you are unable to access or use this online application process and need an alternative method for applying, please contact us at firstname.lastname@example.org for assistanceHttps://www.athenahealth.com/careers/equal-opportunity
Posted 30+ days ago