Computer user support specialist (help desk)
Job location fort rucker al
Job category pc system support specialist
Athena technology group, incIs a service disabled veteran owned small business
(sdvosb) focused on information technology and communications consulting, system
Engineering, integration, deployment and operation of state of the art command and control
And information systems that deliver critical network centric solutions to the warfighterWith
A proven track record of technical support to our customers, we are looking for innovative
Industry professionals to join our team.
As the pc system support specialist this position is vital to the success of our programThe
Pc technician interacts daily with the customer to ensure productivityThe pc technician
Provides resolution to it issues they may have with existing desktops, laptops, software
Installations issues, and other critical needsThe pc technician works in a fast paced,
Dynamic, team environment supporting the network enterprise center at fort rucker al.
Highlights of responsibilities
Provide highly technical tier-ii expertise in pc installation, configuration , application
Customization , testing and cut over support.
Provide it support using best practices in conjunction with existing policy and procedures
Within a government infrastructure environment.
Follow pre-established guidelines for process to perform the functions of the position.
Adhere to instruction from immediate supervisor based on re-prioritizing tasks based on
Provide primary support to customers remotely but must travel to various sites on base as
Needed to provide desk side support.
Provide troubleshooting support for software and hardware.
Resolve and document problems when installing and upgrading systems and software.
Provide support for the administration of remote access systems.
Provide troubleshooting and installation support for tandberg desktop video
Teleconferencing (vtc) systems.
Monitor all work orders and trouble tickets for status and compliance with established
Timeframes for work performance.
Provide troubleshooting and installation support for nortel and cisco voip desktop
Active dod secret security clearance
Active comptia security+ ce.
Active mcsa windows 10 certification or higher(must obtain within 60 days of hire)
, minimum 2 years of applicable professional technical experience in computer systems
Software and hardware operation and maintenance within dod environment.
Proficient in enterprise itsm.
Associates degree in computer science , information systems , engineering , business , or
Related scientific or technical discipline ( however , an additional two (2) years of related
Technical experience may be substituted ).
U.sCitizenship and active dod secret clearance access are required for the position
Salary will be commensurate with experienceAtg is a growing company and there will be
Opportunities for internal advancementAtg is an equal opportunity employer.