Alvaria employs a team of passionate individuals who are changing the face of customer engagementOver our 40-year history we have empowered employees by creating an inspired community that values urgency, accountability and resultsOur ability to think big has enabled us to continually evolve and lead the market, and to stay on the forefront with exciting technologies including cloud, mobile and artificial intelligence.
Job description
From the merger of two leaders in the cx space, aspect software and noble systems, comes alvariaA new global force delivering leading edge customer experience, workforce engagement & workforce optimization software as well as cloud services technology solutions for enterprise contact centersWe blend the agility of a start-up mentality with the stability of an established enterprise, challenging the market with renewed thinking and best-of-breed business solutions.
Our solutions simplify and improve the customer and agent experienceOur complete suite of contact center and workforce engagement & optimization solutions helps companies keep agents engaged while providing exceptional customer service experiencesOur flexible, highly scalable applications for interaction management, ivr/self-service, chatbots/ai, workforce optimization and more, are available on-premises or in any hosted, private or public cloud environment
Our people define who we areThe curious, driven, creative, fun individuals who are drawn to alvaria bring skills sets and cultural differences from around the worldThey love innovation, challenges and empowering our customers to engage seamlessly and efficiently — every member of our team is dedicated to creating amazing customer contact experiences - for our customers and our customers’ customersIf you like developing new solutions and turning big ideas into reality, alvaria is the place for youAt alvaria, you’ll work with smart and motivated people to make a difference for the companies we serve.
The global account manager is responsible for business expansion within a few of our very largest, most strategic accounts along with converting legacy on-prem to cloud as applicable to the client needs.
The gam works to achieve/exceed assigned sales quotas and goals for customers through responding to rfps, developing proposals for customer presentations and coordinating account resources with representatives from marketing, pre-sales engineering, and development.
Primary role
Sales of cx, workforce engagement & optimization software and services in the territory
Develops sales strategies and forecasts sales volumes for all products and channels in territory
Works with solution consultants to address customer needs
Establish short- and long-term goals for his territory in line with corporate objectives
Alvaria offers
A fast-paced, dynamic environment that encourages employees to bring new ideas to the table
A critical, high visibility role furthering company growth
Best of breed technology that fosters client retention and opens doors to new opportunities
A solid career path within a global, growing company
Mentors and subject matter experts across the organization that help develop and nurture new hires
Ongoing investment in sales tools, training, and marketing support
Competitive salary and aggressive commission plan
Qualifications
10+ years enterprise level field sales experience; prior saas, ccaas or ucaas preferred
Ability to translate technology and features into meaningful business solutions
Strong analytical and business deal-making capability; ability to create and identify opportunities
Proven ability to grow current clients and acquire net-new customers
Demonstrated history of quota achievement
Excellent communication and presentation skills
Extensive negotiation and contract development experience
Comfortable operating in a fast-paced, dynamic environment
Ability to travel to customer sites, channel partners, internal meetings and/or events (national and/or international).
Ba/bs degree or equivalent experience
Pre-employment drug screen post-offer acceptance
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Alvaria is an equal opportunity/affirmative action employer with a strong commitment to diversityIn that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans or any other legally protected group.
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Posted 8 days ago
